Hybrid Customer Support Specialist

Emapta

Metro Manila

Hybrid

PHP 469,000 - 714,000

Full time

3 days ago

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Benefits offered by this job

Day 1 HMO coverage with free dependent

Competitive salary package

PHP 3,000 de minimis allowance

Day shift schedule

Hybrid work arrangement

Prime Ortigas office location

Salary advance program

Emapta Academy courses

Office gyms access (Ortigas/Makati)

Exclusive lifestyle perks

Employee referral incentives

Government and Emapta benefits

20 annual leave credits

Engagement activities

Mentorship and global exposure

Career growth opportunities

Diverse and supportive environment

Job summary

Emapta Philippines is seeking a Customer Support Consultant to join a hybrid team in Ortigas, supporting Australia’s digital property marketplace. You will handle customer inquiries across channels, uphold service standards, and collaborate with Sales Support, Finance, and CSO teams to ensure accurate records and smooth operations.

Ideal candidates have 2–3 years in customer-facing roles, strong communication skills, and a proactive, detail-oriented approach.

Qualifications

2–3 years in high-volume, customer-facing, detail-critical environments (e.g., support, billing, sales ops).
Experience with service queues, SLAs, workflows, ticketing systems, or other operational processes.
Strong attention to detail and ability to follow procedures consistently.
Proficiency with digital systems and quick learning of new platforms.

Responsibilities

Serve as frontline contact for customers and internal stakeholders via phone, email, and web chat.
Resolve inquiries with empathy, assist with system navigation, and manage competing service demands.
Protect customer satisfaction, revenue integrity, and billing accuracy while meeting SLAs.