Hybrid HR Tech Customer Success Consultant

Emapta; Makati; Hybrid; PHP 720,000 - 960,000; Full time

Benefits offered by this job

Day shift schedule

Hybrid work arrangement

HMO coverage

Job summary

Emapta Philippines is hiring a Customer Success Consultant to provide expert SaaS technical support, client assistance, and platform guidance for an Australian HR technology leader. The role focuses on strengthening customer satisfaction, product adoption, and international operations while offering hybrid flexibility and mentorship.

The position reports to the Customer Success team and offers a hybrid setup in Makati (2 days office, 3 days remote), with a competitive salary package and

Qualifications

• At least 2 years of experience in Customer Success, Support, or Account Management.
• Experience with HR tech, ATS, HRIS, or similar SaaS platforms.
• Strong communication and problem-solving skills for global clients.

Responsibilities

• Serve as primary technical contact for candidates, referees, and clients across HR tech products.
• Resolve platform issues with clear, actionable guidance and timely follow-ups.
• Maintain accurate client records in the CRM and ticketing systems.

Skills

Customer success

CRM & ticketing

Communication

Problem-solving

Tools

Salesforce

HubSpot

Zendesk

Job description

Emapta Philippines is hiring a Customer Success Consultant to provide expert SaaS technical support, client assistance, and platform guidance for an Australian HR technology leader. The role focuses on strengthening customer satisfaction, product adoption, and international operations while offering hybrid flexibility and mentorship.

The position reports to the Customer Success team and offers a hybrid setup in Makati (2 days office, 3 days remote), with a competitive salary package and