Hybrid Customer Service Specialist: Growth & Training

Manulife John Hancock; Manila; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

Manulife/John Hancock in Manila is seeking a customer service professional to support customers with solutions based on knowledge articles. You will process transactions, coordinate with internal teams, and document discussions while meeting KPIs.

Ongoing training on products, policies, and systems is provided in a flexible, inclusive environment. Hybrid work setup offers a balance of office collaboration and remote work, with equal opportunity and supportive HR guidance throughout the

Qualifications

• Should have completed at least 2 years tertiary education with 2-yr contact center experience.
• With Basic knowledge computer skills. Minimum keyboarding skills of at least 35 words per minute
• Strong English communication skills (spoken and writing)
• Requires communication and customer service skills to exchange and clarify details of product / process information in a controlled and confident manner.
• Requires good understanding of the work routines and procedures in own job and the application of knowledge and skills in a range of processes, procedures, platforms, and/or systems.

Responsibilities

• Offers solution to customers based on the Knowledge article provided.
• Process transaction and coordinate with other departments and document significant discussions or complaints.
• Complete ongoing training to stay abreast of Products, industry, services, and policy changes.
• Complete transactions and provide timely and accurate information to customers.
• Provides professional and positive experience for every customer and Meet all key performance targets.

Skills

English proficiency

Customer service

Typing 35 wpm

Education

Two years tertiary education

Tools

Basic computer skills

Job description

Manulife/John Hancock in Manila is seeking a customer service professional to support customers with solutions based on knowledge articles. You will process transactions, coordinate with internal teams, and document discussions while meeting KPIs.

Ongoing training on products, policies, and systems is provided in a flexible, inclusive environment. Hybrid work setup offers a balance of office collaboration and remote work, with equal opportunity and supportive HR guidance throughout the