Hybrid Customer Service & Sales Support Specialist

MicroSourcing; Quezon City; Hybrid; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Healthcare on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a Customer Service & Sales Support Specialist in Eastwood, Quezon City. The role combines customer service, sales support, and procurement duties within a hybrid day-shift setup.

You’ll service customers and suppliers, manage e-commerce platforms, and support the Sales and Warehouse teams to boost efficiency and relationships. The position emphasizes responsive communication, process improvements, and collaborative teamwork to deliver exceptional service and reliable

Responsibilities

• Serve as the first point of contact for customer and supplier inquiries via phone, email, and in person.
• Respond promptly and professionally to customer support requests while ensuring a high level of customer satisfaction.
• Welcome customers and provide guided showroom tours as needed.
• Maintain and update e-commerce platforms, including product SKUs, categories, images, and customer accounts.
• Manage customer inquiries on Amazon and eBay, ensuring timely responses and strong customer relationships.
• Prepare and manage quotations, purchase orders, and sales orders.
• Provide administrative support to Sales and Warehouse teams to improve operational efficiency.
• Assist in developing and managing customer uniform programs.
• Identify and recommend process improvements to enhance customer service and sales support operations.

Job description

MicroSourcing is seeking a Customer Service & Sales Support Specialist in Eastwood, Quezon City. The role combines customer service, sales support, and procurement duties within a hybrid day-shift setup.

You’ll service customers and suppliers, manage e-commerce platforms, and support the Sales and Warehouse teams to boost efficiency and relationships. The position emphasizes responsive communication, process improvements, and collaborative teamwork to deliver exceptional service and reliable