Hybrid Customer Service & Procurement Specialist

MicroSourcing; Quezon City; Hybrid; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Healthcare on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Collaborative culture

Work-life harmony

Career growth

Inclusive team

Job summary

MicroSourcing is hiring a Customer Service and Procurement Officer in Eastwood, Quezon City for a hybrid, day-shift role. The position combines customer service, sales support, and procurement duties with emphasis on efficient operations and strong supplier relationships.

The role supports e-commerce platforms, handles inquiries on Amazon/eBay, and coordinates orders and orders-related documentation while contributing to process improvements and inventory management.

Responsibilities

• Serve as the first point of contact for customer and supplier inquiries via phone, email, and in person.
• Respond promptly and professionally to customer support requests while ensuring a high level of customer satisfaction.
• Welcome customers and provide guided showroom tours as needed.
• Maintain and update e-commerce platforms, including product SKUs, categories, images, and customer accounts.
• Manage customer inquiries on Amazon and eBay, ensuring timely responses and strong customer relationships.
• Prepare and manage job bags, quotations, purchase orders, and sales orders.
• Provide administrative support to Sales and Warehouse teams to improve operational efficiency.
• Assist in developing and managing customer uniform programs.
• Identify and recommend process improvements to enhance customer service and sales support operations.
• Monitor inventory levels and identify products that require replenishment.
• Place purchase orders with suppliers to maintain optimal stock levels.
• Perform quality control inspections on incoming products and prior to dispatch.
• Source, quote, and procure promotional merchandise and uniforms that align with branding and quality standards.
• Manage uniform and promotional programs, ensuring adequate inventory and preventing stock shortages.
• Work closely with Warehouse and Office teams to ensure accurate inventory management and timely stock replenishment.
• Communicate with customers regarding order status, delivery delays, pricing, stock availability, and product specifications.
• Build and maintain strong supplier relationships, including negotiating pricing and managing purchasing activities.
• Identify cost-saving opportunities and recommend process improvements while ensuring compliance with company policies and procedures.

Job description

MicroSourcing is hiring a Customer Service and Procurement Officer in Eastwood, Quezon City for a hybrid, day-shift role. The position combines customer service, sales support, and procurement duties with emphasis on efficient operations and strong supplier relationships.

The role supports e-commerce platforms, handles inquiries on Amazon/eBay, and coordinates orders and orders-related documentation while contributing to process improvements and inventory management.