Hybrid Customer Service Pro | Growth & Training

Manulife John Hancock; Quezon City; Hybrid; PHP 300,000 - 420,000; Full time

Job summary

Manulife John Hancock is seeking a customer service representative in a hybrid setup in the Philippines. The role involves offering solutions to customers using provided knowledge articles, processing transactions, and coordinating with other departments while documenting discussions or complaints.

Ongoing training ensures up-to-date knowledge of products, services, and policy changes. The position emphasizes delivering a professional, positive customer experience and meeting key performance

Qualifications

• 2 years tertiary education completed with 2-year contact center experience.
• Basic computer skills and minimum 35 wpm keyboarding.
• Strong English communication skills (spoken and written).
• Understanding work routines and procedures in own job and application of knowledge across processes.

Responsibilities

• Offers solution to customers based on the Knowledge article provided.
• Process transaction and coordinate with other departments and document significant discussions or complaints.
• Complete ongoing training to stay abreast of Products, industry, services, and policy changes.
• Complete transactions and provide timely and accurate information to customers.
• Provides professional and positive experience for every customer and Meet all key performance targets.

Skills

English communication

Typing 35 wpm

Computer basics

Customer service

Education

2 years tertiary education

Job description

Manulife John Hancock is seeking a customer service representative in a hybrid setup in the Philippines. The role involves offering solutions to customers using provided knowledge articles, processing transactions, and coordinating with other departments while documenting discussions or complaints.

Ongoing training ensures up-to-date knowledge of products, services, and policy changes. The position emphasizes delivering a professional, positive customer experience and meeting key performance