Hybrid Customer Communications Coordinator (Onboarding)

Cambridge University Press & Assessment; Manila; Hybrid; PHP 312,000 - 402,000; Full time

Benefits offered by this job

HMO Coverage and Life Insurance on Day

Paid Annual Leaves

Vesting/Retirement package

Career growth opportunities

Well-being programs

Hybrid work arrangement

Work-life balance

Job summary

Cambridge University Press & Assessment is seeking a Customer Communications Coordinator in Makati City, Metro Manila. The role supports the UK Retention team by planning, coordinating and delivering clear, timely customer communications throughout onboarding and retention, ensuring accuracy and consistency.

The ideal candidate will be highly organized with strong copywriting and editing skills, comfortable with data analysis and working with multiple stakeholders across the business.

Qualifications

• Strong written and verbal communication skills.
• Proven ability to manage multiple priorities and stay organized.
• Experience in communications, marketing or customer engagement.
• Copywriting, editing and proofreading skills.
• Familiar with CRM systems such as HubSpot.

Responsibilities

• Plan, coordinate and deliver onboarding and retention communications.
• Collaborate with cross-functional teams to ensure content is accurate and produced on schedule.
• Maintain contact lists to support effective communications delivery.
• Analyze data and feedback to improve relevance, timing and effectiveness of communications.

Skills

Customer focused

Highly organized

Attention to detail

Copywriting

Editing

Proofreading

Stakeholder management

Tools

HubSpot

Job description

Cambridge University Press & Assessment is seeking a Customer Communications Coordinator in Makati City, Metro Manila. The role supports the UK Retention team by planning, coordinating and delivering clear, timely customer communications throughout onboarding and retention, ensuring accuracy and consistency.

The ideal candidate will be highly organized with strong copywriting and editing skills, comfortable with data analysis and working with multiple stakeholders across the business.