Customer Communications Coordinator - 7612

Cambridge University Press; Makati; Hybrid; PHP 312,000 - 402,000; Full time

Benefits offered by this job

Regular Employment

HMO & Life Insurance

Paid Leaves

Retirement package

Career growth

Well-being programs

Hybrid schedule

Diverse collaboration

Job summary

Cambridge University Press & Assessment in Manila is seeking a Customer Communications Coordinator to join our UK Retention team. This permanent role in Makati offers a hybrid setup with two office days per week, and an 3PM–11PM Manila time schedule that overlaps with UK hours.

You will plan, coordinate and deliver timely onboarding and retention communications, ensuring messages are accurate, on-brand and timely while coordinating with internal teams.

Qualifications

• Customer-focused mindset
• Highly organized with ability to manage competing priorities
• Attention to detail with copywriting, editing and proofreading
• Experience working with multiple stakeholders
• Experience in communications, marketing or customer engagement

Responsibilities

• Plan, coordinate and deliver onboarding and retention communications
• Ensure content is engaging, accurate and produced on schedule across channels
• Maintain contact lists and support effective communications delivery
• Analyze data and feedback to improve relevance and timing of communications

Job description

Customer Communications Coordinator

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: Monday to Friday, 3PM to 11PM Manila time, overlaps with UK operating hours

Employment type: Permanent

Location: Makati City, Metro Manila

Pay range: Php 28,000 to 36,000

We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable with this salary range to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

We are looking for a dedicated Customer Success Coordinator to join our UK Retention team. This role will help plan, coordinate and deliver clear, timely and consistent communications for Cambridge OCR customers. You will support customer-facing communications across onboarding and retention, helping centres and teachers receive the right information at the right time throughout their journey with us.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as a Customer Communications Coordinator?

Reporting to the Customer Success Manager, your accountabilities will include:

• Plan, coordinate and deliver customer-facing onboarding and retention communications, making sure messages are timely, accurate and consistent and informing relevant teams and stakeholders about planned communications and performance of key communications.
• Work closely with teams across the business to ensure content is engaging, accurate and produced in line with the communications schedule, applying agreed brand, tone of voice, data protection and governance standards across customer communications.
• Maintain and effectively utilise appropriate contact lists to support effective communications delivery.
• Compile and analyse data, using it alongside customer insight and feedback to improve the relevance, timing and effectiveness of communications, escalating issues where needed.

What makes you the ideal candidate for this role?

An ideal candidate has the following qualities:
Essential:

• Customer focused
• Highly organized and able to manage competing priorities
• Excellent attention to detail, with copywriting, editing and proofreading skills
• Experience working with a range of stakeholders
• Relevant experience from a communications, marketing or customer engagement role

Desirable:

• Experience using data and insight to improve communication content, timing and approach.
• Experience of digital marketing and communications channels, CRM systems such as HubSpot
• Knowledge of the education sector would be advantageous, but it is not essential.

This role requires excellent written and verbal communication skills. As part of the selection process, you will complete an English test to assess your ability in the English language, plus a practical task prior to interview which will be sent via email so, check your inbox/spam for this.

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