Hybrid Customer Support Specialist – English Fluent

Cambridge University Press; Makati; Hybrid; PHP 268,000 - 335,000; Full time

Benefits offered by this job

Hybrid work

Healthcare benefits

Paid leave

Job summary

Cambridge University Press & Assessment, a distinguished global academic publisher, is recruiting for Customer Support Advisors who will join Cambridge English Customer Support in Makati City. You will log, track and provide first-line support for queries via phone, chat, email and websites.

The role requires 1–2 years in customer support, strong English skills, and familiarity with CRM software in a hybrid setup.

Qualifications

• 1–2 years of experience in a customer support role.
• Strong English written and verbal communication.
• Comfort with CRM/Call Logging software and basic IT concepts.

Responsibilities

• Provide first-line customer support via phone, chat, email and websites.
• Log and track queries, ensure timely updates to customers.
• Identify and escalate complaints to the appropriate owner.

Skills

Customer service

English communication

CRM / Call Logging software

Organizational skills

Stakeholder management

Web navigation guidance

Tools

CRM software

Job description

Cambridge University Press & Assessment, a distinguished global academic publisher, is recruiting for Customer Support Advisors who will join Cambridge English Customer Support in Makati City. You will log, track and provide first-line support for queries via phone, chat, email and websites.

The role requires 1–2 years in customer support, strong English skills, and familiarity with CRM software in a hybrid setup.