Hybrid Application Support Specialist

Operations

Manila

Hybrid

PHP 413,000 - 558,000

Full time

9 days ago

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Benefits offered by this job

Regular Employment on Day 1

HMO Coverage and Life Insurance on Day

Paid Annual Leaves

Vesting/Retirement package

Career growth opportunities

Well-being programs

Flexible schedule & hybrid work

Diverse international colleagues

Job summary

Cambridge University Press & Assessment in Makati City, Manila, seeks an Application Support Technician to provide expert-level technical support for Cambridge English software and websites. The role reports to the Technical Support Manager and involves on-call support outside standard hours.

The ideal candidate has strong customer service and troubleshooting skills, with 2+ years in software support and a degree in a related field. Hybrid schedule with office presence is encouraged.

Qualifications

Degree in a relevant field or equivalent experience in software/support.
At least 2 years in a technical or software support role.
Strong technical knowledge of Windows and network troubleshooting.

Responsibilities

Provide real-time phone and live-chat support for Cambridge English software.
Log and track support queries, inform users of progress and resolution.
Identify recurring issues and contribute to long-term fixes.
Create user guides, FAQs, and knowledge base content.
Develop and deliver training for users and support teams.

Skills

Customer service

Troubleshooting

Analytical thinking

Communication

Education

Degree in a relevant field

Job description

The ideal candidate has strong customer service and troubleshooting skills, with 2+ years in software support and a degree in a related field. Hybrid schedule with office presence is encouraged.

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