Hybrid Customer Care Team Lead

API Delevan, Inc.; Manila; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Regal Rexnord is seeking a Supervisor, Customer Care in Pasig/Manila, Philippines. The role combines onsite and remote work, focusing on leading a customer service team, achieving KPIs, and driving continuous improvement across channels.

The position requires a four-year college degree and strong leadership, communication, and analytical skills. It involves coaching, mentoring, and coordinating with multiple departments to support sales and service objectives.

Qualifications

• Requires a four-year college degree and advanced customer service experience.
• Experience in Regal Customer Service operations is preferred.
• Strong leadership, communication, and problem-solving skills.

Responsibilities

• Provide leadership and direction to customer service personnel, including co-supervisors and management.
• Monitor and coach team performance; drive continuous improvement and first-call resolution.
• Handle escalations, coordinate with other departments, and ensure timely administrative tasks.

Skills

Leadership

Communication

People skills

Problem solving

Coaching/mentoring

CRM systems

Analytical thinking

Team management

Education

Four-year college degree

Tools

Oracle CRM

MS Office (PowerPoint/Word/Excel)

Job description

Regal Rexnord is seeking a Supervisor, Customer Care in Pasig/Manila, Philippines. The role combines onsite and remote work, focusing on leading a customer service team, achieving KPIs, and driving continuous improvement across channels.

The position requires a four-year college degree and strong leadership, communication, and analytical skills. It involves coaching, mentoring, and coordinating with multiple departments to support sales and service objectives.