Credit Card Support Specialist - Hybrid & Growth Bonus

Nezda Technologies, Inc.; Muntinlupa; Hybrid; PHP 223,000 - 246,000; Part time

Benefits offered by this job

Hybrid work setup during training

HMO on Day 1 with 4 dependents

Life Insurance on Day 1

Employee Balance Program

Life Coaching Benefit

Project Completion Bonus: 30K Seasonal

Job summary

Nezda Technologies, Inc. is seeking candidates for an inbound call center role focused on client credit card support. You will handle inquiries, resolve issues, and use problem-solving skills to ensure customer satisfaction.

The job emphasizes adherence to schedules and company policies, with a hybrid setup in Northgate, Alabang. Eligibility includes at least two years of college, strong English communication, and willingness to work 5-month fixed-term employment with potential absorption.

Qualifications

• Completed 2 years in college (No back subjects and must have supporting academic documents)
• No BPO experience required!
• Must be amenable for 5-month fixed term employment with possibility of absorption depending on performance
• Strong English communication skills (written and verbal)
• Resides within 100 km of Muntinlupa, with up to 4 hours travel time by land
• Minimum 50 Mbps wired internet connection
• Willing to work night shifts or shifting schedules
• Amenable to hybrid work setup in Northgate, Alabang
• No AWOL or termination record
• No delinquent financial accounts

Responsibilities

• Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s)
• Resolve credit inquiries on new accounts
• Make use of problem solving and decision making skills to achieve the highest level of customer satisfaction
• Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing
• Comply with overall call quality standards
• Adhere to Schedule and Time on System
• Follow Company Rules and Policies, especially on Time and Attendance

Skills

Strong English communication

Education

Two years in college

Job description

Nezda Technologies, Inc. is seeking candidates for an inbound call center role focused on client credit card support. You will handle inquiries, resolve issues, and use problem-solving skills to ensure customer satisfaction.

The job emphasizes adherence to schedules and company policies, with a hybrid setup in Northgate, Alabang. Eligibility includes at least two years of college, strong English communication, and willingness to work 5-month fixed-term employment with potential absorption.