Hybrid Collections Specialist (Night Shift) - Growth & Perks

MicroSourcing International; Quezon City; Hybrid; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare from day one

Dependent coverage

PTO with cash conversion

Group life insurance

Performance bonuses

Collaborative environment

Flexible work arrangements

Career growth

Inclusive culture

Job summary

MicroSourcing is hiring a Collections Specialist in Libis, Quezon City for a hybrid role with night shift, primarily serving US Eastern Time. You will monitor accounts, contact customers to secure payment, research disputes, and coordinate with Billing, Customer Service, and Sales to resolve issues.

The role values accuracy, strong English, and reliable documentation. We offer healthcare from day one, PTO with cash conversion, group life insurance, performance bonuses, and a collaborative,

Qualifications

• Bachelor's degree in accounting, finance, business, or equivalent relevant experience.
• Two or more years of commercial collections, accounts receivable, cash application, or billing experience.
• Strong reconciliation, documentation, Microsoft Excel, and customer-communication skills.
• Ability to interpret invoices, aging reports, account statements, and supporting service documentation.

Responsibilities

• Monitor assigned customer accounts, aging reports, past-due balances, unapplied cash, credits, deductions, and payment commitments.
• Contact customers professionally by phone and email to secure payment, confirm remittance details, and document collection activity.
• Research disputes involving pricing, invoices, purchase orders, service records, manifests, missed pickups, credits, surcharges, and contract terms.
• Coordinate with Billing, Customer Service, Sales, Operations, and account owners to resolve valid disputes promptly.
• Apply cash or support cash application, reconcile account balances, and identify misapplied or unidentified payments as assigned.
• Maintain accurate notes, promise-to-pay dates, dispute codes, supporting documentation, and next actions in company systems.
• Escalate high-risk accounts, broken payment commitments, bankruptcy notices, potential bad debt, and material customer disputes.
• Support month-end close, allowance analysis, customer statements, audit requests, and AR reporting while complying with Cyntox approval limits.

Skills

Reconciliation

Documentation

Microsoft Excel

Customer communication

Education

Bachelor's degree

Tools

ERP systems

CRM systems

Payment portals

Invoicing software

Job description

MicroSourcing is hiring a Collections Specialist in Libis, Quezon City for a hybrid role with night shift, primarily serving US Eastern Time. You will monitor accounts, contact customers to secure payment, research disputes, and coordinate with Billing, Customer Service, and Sales to resolve issues.

The role values accuracy, strong English, and reliable documentation. We offer healthcare from day one, PTO with cash conversion, group life insurance, performance bonuses, and a collaborative,