Hybrid Client Success & Service Specialist

empleyado, Inc.; Pasig; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

empleyado, Inc. is seeking a Client Services Associate in the Ortigas/Pasig area. The role is hybrid and requires handling inquiries via phone, email, online, or in person, while maintaining client records and addressing complaints.

The candidate should have a Bachelor's/College degree in CS/IT/IS or related field, 1–2 years of client services experience, and strong English communication skills. CRM familiarity is preferred to support service goals.

Qualifications

• Bachelor's/College degree in CS/IT/IS or related field.
• 1–2 years of experience in client services or a similar role; fresh graduates welcome.
• Friendly and welcoming attitude when interacting with clients and team members.
• Familiarity with CRM software and ability to explain technical concepts clearly.
• Excellent written and verbal English communication.
• Ability to keep updated on developments in client services.

Responsibilities

• Provide outstanding services and ensure client satisfaction.
• Participate in client development and retention programs.
• Deliver product trainings and presentations to clients.
• Address client inquiries about products and services promptly.
• Identify new business opportunities with client contacts.
• Analyze client concerns and work with other teams for resolutions.
• Develop process improvements to achieve service goals.
• Maintain a database of current and prospective client information.
• Organize regular client meetings and teleconferences to strengthen relationships.
• Obtain client feedback and make recommendations to meet needs.
• Log and track all customer calls and generate client service reports.

Skills

English proficiency

Interpersonal communication

Customer service mindset

Problem solving

Education

Bachelor's/College Degree in Computer Science, IT/IS, or related field

Tools

CRM software

Job description

empleyado, Inc. is seeking a Client Services Associate in the Ortigas/Pasig area. The role is hybrid and requires handling inquiries via phone, email, online, or in person, while maintaining client records and addressing complaints.

The candidate should have a Bachelor's/College degree in CS/IT/IS or related field, 1–2 years of client services experience, and strong English communication skills. CRM familiarity is preferred to support service goals.