Hybrid Frontline Customer Support Specialist

HCL Technologies Philippines Inc; Taguig; On-site; PHP 268,000 - 469,000; Full time

Job summary

HCL Technologies Philippines Inc is seeking a frontline customer service professional to handle email and chat inquiries from customers, ensuring timely responses, accurate data processing, and high quality interactions. The role emphasizes resolving routine concerns, updating customer records, and supporting daily operations in line with established procedures, onsite at McKinley, Taguig.

Ideal candidates demonstrate strong English communication, a Bachelor’s Degree or equivalent BPO

Qualifications

• Good English communication skills.
• Bachelor’s Degree holder – with or without experience. Open to College Undergraduates and High School Graduates with BPO experience.
• Proficiency with Microsoft Office – Word, Outlook, and Excel.

Responsibilities

• Respond to customer inquiries through email and chat in a timely and professional manner.
• Resolve routine customer concerns using established processes and standard operating procedures.
• Escalate complex customer issues to the appropriate support teams when necessary.
• Process customer requests accurately while maintaining complete and up-to-date account information.
• Perform data entry, record maintenance, and documentation of customer interactions.
• Ensure quality, accuracy, and compliance with company policies and customer service standards.
• Identify workflow issues and report process improvement opportunities to supervisors.
• Maintain confidentiality of customer information and follow applicable data security requirements.
• Meet established productivity, quality, attendance, and service-level expectations.
• Participate in training sessions, process updates, and continuous improvement initiatives.

Skills

Good English communication

Education

Bachelor’s Degree or equivalent BPO experience

Tools

Microsoft Office (Word, Outlook, Excel)

Job description

HCL Technologies Philippines Inc is seeking a frontline customer service professional to handle email and chat inquiries from customers, ensuring timely responses, accurate data processing, and high quality interactions. The role emphasizes resolving routine concerns, updating customer records, and supporting daily operations in line with established procedures, onsite at McKinley, Taguig.

Ideal candidates demonstrate strong English communication, a Bachelor’s Degree or equivalent BPO