Hybrid Chargeback & Dispute Specialist – Fast Decisions

MicroSourcing; Philippines; Hybrid; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Healthcare on Day One

Performance Bonuses

Paid Time Off

Group Life Insurance

Hybrid Work Arrangements

Job summary

MicroSourcing in the Philippines is seeking a Payment Disputes Specialist to review chargeback reimbursement claims and decide on acceptance or rejection. The role supports Riskified clients and uses a handbook guide to assist decisions.

The position is hybrid with a mid shift schedule in Eastwood, Quezon City, offering healthcare, retention bonuses, and opportunities for growth within a collaborative team.

Responsibilities

• Review Chargeback Reimbursement Claims: Examine chargeback reimbursement claims submitted by Riskified clients and make informed decisions regarding their acceptance, rejection, or the need for additional information.
• Refer to Handbook Guide: Utilize a comprehensive handbook guide containing criteria and exceptions lists to assist in the decision-making process.
• Timely Decision-Making: Ensure that decisions on most cases are made quickly, maintaining efficiency and a good sense of urgency.
• Escalation of Issues: Identify and elevate any issues that may indicate larger operational problems, contributing to a proactive approach to risk management.
• Dispute Filing: Take responsibility for filing disputes on behalf of Riskified clients, actively assisting them in their efforts to combat fraudsters and abusers.
• Generate Compelling Evidence: Create compelling Evidence PDF files from the Riskified system and upload them to various banks and financial institutes' websites or portals.
• Update Dispute Results: Regularly search banks and financial institutes' websites to collect and update dispute results in the Riskified system, maintaining accurate and up-to-date records.

Job description

MicroSourcing in the Philippines is seeking a Payment Disputes Specialist to review chargeback reimbursement claims and decide on acceptance or rejection. The role supports Riskified clients and uses a handbook guide to assist decisions.

The position is hybrid with a mid shift schedule in Eastwood, Quezon City, offering healthcare, retention bonuses, and opportunities for growth within a collaborative team.