Chargeback & Dispute Resolution Specialist

MicroSourcing; Quezon City; Hybrid; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Healthcare coverage day one

Dependent coverage

Paid time off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing in Eastwood, Quezon City is seeking a Payment Disputes Specialist to review chargeback reimbursement claims submitted by Riskified clients, deciding on acceptance, rejection, or need for additional information, guided by a handbook of criteria and exceptions. The role emphasizes timely, well-informed decisions within a hybrid, mid-shift setup.

As part of a collaborative team, you will escalate issues when needed and generate evidence PDFs for banks and financial institutions,

Responsibilities

• Review chargeback reimbursement claims and decide on acceptance, rejection, or request for more information.
• Refer to a comprehensive handbook guide to assist decision-making with criteria and exception lists.

Job description

MicroSourcing in Eastwood, Quezon City is seeking a Payment Disputes Specialist to review chargeback reimbursement claims submitted by Riskified clients, deciding on acceptance, rejection, or need for additional information, guided by a handbook of criteria and exceptions. The role emphasizes timely, well-informed decisions within a hybrid, mid-shift setup.

As part of a collaborative team, you will escalate issues when needed and generate evidence PDFs for banks and financial institutions,