Hybrid Banking Support Specialist Php30k Signing Bonus

Manulife Global Solutions (MGS); Quezon City; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Signing bonus

Job summary

Manulife Global Solutions (MGS) is seeking a Bank Customer Service Representative to handle inquiries from U.S. and Canadian clients, delivering accurate product information and timely resolutions. The role supports banking services across accounts and digital tools, with a focus on privacy, security, and compliant operations.

The position offers a hybrid work arrangement in the Philippines, requiring availability for shifts including weekends and holidays to meet client needs.

Qualifications

• Two years of college completed.
• At least 1 year call center experience providing voice customer service.
• Amenability to work on shifting schedules, weekends, and Philippine holidays.

Responsibilities

• Serve as the primary point of contact for Manulife Bank customers, business account holders, and advisors, delivering exceptional customer service across multiple banking products and services.
• Handle inbound customer inquiries and provide accurate, timely, and professional resolutions to customer concerns and requests.
• Educate customers, business account holders, and advisors on banking products, policies, procedures, and digital banking tools.
• Support client and advisor servicing needs related to savings accounts, chequing accounts, investments, mortgages, loans, credit cards, and online banking services.
• Investigate and resolve complex customer issues while balancing customer satisfaction, operational requirements, and risk management considerations.
• Adhere to authentication, privacy, security, regulatory, and fraud prevention requirements in all customer interactions.
• Accurately document customer interactions, transactions, and case resolutions within applicable systems.
• Navigate multiple banking systems, applications, and knowledge resources efficiently while maintaining a high level of accuracy and productivity.
• Collaborate with internal business partners, advisors, and support teams to deliver seamless customer experiences and resolve customer concerns.
• Stay current on banking products, processes, technologies, and regulatory changes to ensure compliance and service excellence.
• Demonstrate ownership and accountability by managing customer concerns through to complete resolution.

Skills

Customer service

Call center experience

Education

Two years of college completed

Job description

Manulife Global Solutions (MGS) is seeking a Bank Customer Service Representative to handle inquiries from U.S. and Canadian clients, delivering accurate product information and timely resolutions. The role supports banking services across accounts and digital tools, with a focus on privacy, security, and compliant operations.

The position offers a hybrid work arrangement in the Philippines, requiring availability for shifts including weekends and holidays to meet client needs.