Bank Customer Support Specialist - Hybrid/Remote

Hammerjack Pty Ltd; Quezon City; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Signing bonus PHP 30,000

Job summary

Manulife Contact Center is looking for Bank Customer Service Representatives to assist US and Canada clients with banking products and services. You will resolve inquiries, educate customers on policies and digital tools, and document interactions across systems.

The role offers a PHP 30,000 signing bonus for those starting between September and December 2026, with a hybrid work setup in Quezon City and opportunities for growth in financial services.

Qualifications

• EDUCATION: Completed at least two years in college without failing/back subjects
• EXPERIENCE: At least 1 year call center experience providing voice customer service support for an international retail banking account
• SCHEDULE: Amenability to work on shifting schedules, weekends, and Philippine holidays (when needed)
• LOCATION: Amenability to work in U.P. Ayala Land Techno Hub, Quezon City
• HYBRID WORK ARRANGEMENT: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)

Responsibilities

• Serve as the primary point of contact for Manulife Bank customers, business account holders, and advisors, delivering exceptional customer service across multiple banking products and services.
• Handle inbound customer inquiries and provide accurate, timely, and professional resolutions to customer concerns and requests.
• Educate customers, business account holders, and advisors on banking products, policies, procedures, and digital banking tools.
• Support client and advisor servicing needs related to savings accounts, chequing accounts, investments, mortgages, loans, credit cards, and online banking services.
• Investigate and resolve complex customer issues while balancing customer satisfaction, operational requirements, and risk management considerations.
• Adhere to authentication, privacy, security, regulatory, and fraud prevention requirements in all customer interactions.
• Accurately document customer interactions, transactions, and case resolutions within applicable systems.
• Navigate multiple banking systems, applications, and knowledge resources efficiently while maintaining a high level of accuracy and productivity.
• Collaborate with internal business partners, advisors, and support teams to deliver seamless customer experiences and resolve customer concerns.
• Stay current on banking products, processes, technologies, and regulatory changes to ensure compliance and service excellence.
• Demonstrate ownership and accountability by managing customer concerns through to complete resolution.
• Contribute to a positive team environment while supporting department goals, service levels, and customer satisfaction objectives.

Education

Two years college

Job description

Manulife Contact Center is looking for Bank Customer Service Representatives to assist US and Canada clients with banking products and services. You will resolve inquiries, educate customers on policies and digital tools, and document interactions across systems.

The role offers a PHP 30,000 signing bonus for those starting between September and December 2026, with a hybrid work setup in Quezon City and opportunities for growth in financial services.