Banking Support Specialist — Hybrid & Remote Friendly

Manulife John Hancock; Quezon City; Hybrid; PHP 357,000 - 502,000; Full time

Job summary

Manulife John Hancock is seeking Customer Service Representatives to support Manulife Bank customers across the United States and Canada. You will resolve inquiries, educate on banking products, and document interactions across multiple systems.

Role requires at least two years of college, 1 year call center experience, and willingness to work a hybrid schedule in Quezon City, Philippines, including weekends and holidays when needed.

Qualifications

• Completed at least two years in college.
• At least 1 year call center experience providing voice customer service.
• Amenable to shifting schedules, weekends, and Philippine holidays.
• Amenable to work in U.P. Ayala Land Techno Hub, Quezon City; hybrid onsite/offsite.

Responsibilities

• Serve as the primary point of contact for Manulife Bank customers, business account holders, and advisors.
• Handle inbound inquiries with accurate, timely resolutions.
• Educate customers on banking products, policies, and digital tools.
• Document interactions and resolutions in applicable systems.
• Collaborate with internal partners to deliver seamless customer experiences.

Skills

Customer service

Call center

Education

Two years of college

Tools

CRM systems

Banking platforms

Job description

Manulife John Hancock is seeking Customer Service Representatives to support Manulife Bank customers across the United States and Canada. You will resolve inquiries, educate on banking products, and document interactions across multiple systems.

Role requires at least two years of college, 1 year call center experience, and willingness to work a hybrid schedule in Quezon City, Philippines, including weekends and holidays when needed.