Hybrid API & Payments Support Specialist

Payreto; Makati; Hybrid; PHP 268,000 - 469,000; Full time

Benefits offered by this job

Signing bonus

Hybrid work setup

Equipment provided

Day 1 HMO

Life Insurance

Professional development

Job summary

Payreto is seeking a Technical Support Representative in Metro Manila to deliver timely, accurate solutions via call, chat, and email for high-value clients. You will handle issues from basic to advanced, meet targets, and help maintain customer satisfaction.

The role offers a hybrid work setup with on-site twice weekly, a PHP 15K signing bonus, day-1 HMO, life insurance, and ongoing professional development opportunities.

Qualifications

• Bachelor's degree in IT/CS/Business or equivalent.
• 1+ year in back-office document processing or 2+ years in BPO inbound voice/chat.
• Strong written and verbal communication.
• Attention to detail and ability to follow policies.
• Comfort with MS Excel, Word and Google Sheets.
• Ability to multitask in a fast-paced environment.
• Willing to work overtime based on business needs.

Responsibilities

• Provide technical support via phone, chat, and email in a 24/7 environment.
• Assist with product or application-related inquiries.
• Diagnose hardware and software issues using established procedures.
• Identify cost-effective resolutions to minimize downtime.
• Escalate issues to appropriate resources when needed.
• Update knowledge base and ensure clear customer communication.
• Maintain positive customer relations and follow up as required.
• Attend client and Payreto trainings and meetings.
• Render overtime as required by business needs.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Multitasking

Process-oriented

Quality conscious

Education

Bachelor's degree

Tools

MS Excel

MS Word

Google Sheets

Pivot tables

Job description

Payreto is seeking a Technical Support Representative in Metro Manila to deliver timely, accurate solutions via call, chat, and email for high-value clients. You will handle issues from basic to advanced, meet targets, and help maintain customer satisfaction.

The role offers a hybrid work setup with on-site twice weekly, a PHP 15K signing bonus, day-1 HMO, life insurance, and ongoing professional development opportunities.