Global Tech Support Specialist - Hybrid & HMO

Payreto Group.; Makati; Hybrid; PHP 300,000 - 450,000; Full time

Benefits offered by this job

Competitive Salary Packages

Professional Development Opportunities

Hybrid Work Setup

Equipment Provided

Day 1 HMO

Life Insurance

Job summary

Payreto Group. in Makati seeks Technical Support Representatives to provide technical solutions to clients via calls, chats, and emails in a fast-paced environment. Candidates should have a bachelor’s degree, ideally in IT or a related field, and at least one year of relevant experience. The role requires strong problem-solving skills, attention to detail, and effective communication. The position offers a competitive salary with opportunities for professional development and a hybrid work setup.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field preferred.
• At least 1 year experience in back-office document processing related to e-wallets or at least 2 years BPO experience.
• Excellent problem-solving and critical-thinking skills.

Responsibilities

• Provide technical support via phone, chat, and/or email.
• Assist with product or application-related inquiries.
• Diagnose hardware and software failures.

Skills

High attention to detail

Above average communication skills

Problem-solving skills

Customer service orientation

Proficiency in MS Excel

Education

Bachelor's degree in a relevant field

Job description

Payreto Group. in Makati seeks Technical Support Representatives to provide technical solutions to clients via calls, chats, and emails in a fast-paced environment. Candidates should have a bachelor’s degree, ideally in IT or a related field, and at least one year of relevant experience. The role requires strong problem-solving skills, attention to detail, and effective communication. The position offers a competitive salary with opportunities for professional development and a hybrid work setup.