Hybrid AI CX Solutions Architect (Sales Engineer)

Zendesk; España; Hybrid; PHP 800,000 - 1,000,000; Full time

Job summary

Zendesk in Romblon, España is looking for a skilled professional to lead technical and business discovery sessions and architect AI-driven solutions for customer experience. The role requires over 5 years of presales or solutions consulting experience in SaaS environments, excellent communication skills, and a strong analytical mindset.

The position offers a hybrid work environment, fostering collaboration while providing the flexibility to work remotely part of the week.

Qualifications

• 5+ years of experience in SaaS, CX, or enterprise software environments.
• Proven experience designing and executing customer pilots and proofs of concept.
• Excellent communication, presentation, and writing skills.

Responsibilities

• Lead technical and business discovery sessions with customers.
• Architect AI-driven CX and ES solutions.
• Own end-to-end technical engagement during the sales cycle.
• Architect secure, scalable solutions with Zendesk APIs.
• Collaborate cross-functionally to align customer needs with product roadmap.
• Use analytics to demonstrate ROI and inform improvements.
• Drive AI adoption through value realization initiatives.

Skills

Presales or solutions consulting experience

Knowledge of web/scripting technologies

Experience designing customer pilots

Understanding of AI technologies

Expertise in CCaaS, Customer Service software

Analytical and storytelling abilities

Interpersonal and communication skills

Bachelor's degree or equivalent

Education

Bachelor's degree

Job description

Zendesk in Romblon, España is looking for a skilled professional to lead technical and business discovery sessions and architect AI-driven solutions for customer experience. The role requires over 5 years of presales or solutions consulting experience in SaaS environments, excellent communication skills, and a strong analytical mindset.

The position offers a hybrid work environment, fostering collaboration while providing the flexibility to work remotely part of the week.