Sales Engineer

Zendesk; España; Hybrid; PHP 800,000 - 1,000,000; Full time

Job summary

Zendesk in Romblon, España is looking for a skilled professional to lead technical and business discovery sessions and architect AI-driven solutions for customer experience. The role requires over 5 years of presales or solutions consulting experience in SaaS environments, excellent communication skills, and a strong analytical mindset.

The position offers a hybrid work environment, fostering collaboration while providing the flexibility to work remotely part of the week.

Qualifications

• 5+ years of experience in SaaS, CX, or enterprise software environments.
• Proven experience designing and executing customer pilots and proofs of concept.
• Excellent communication, presentation, and writing skills.

Responsibilities

• Lead technical and business discovery sessions with customers.
• Architect AI-driven CX and ES solutions.
• Own end-to-end technical engagement during the sales cycle.
• Architect secure, scalable solutions with Zendesk APIs.
• Collaborate cross-functionally to align customer needs with product roadmap.
• Use analytics to demonstrate ROI and inform improvements.
• Drive AI adoption through value realization initiatives.

Skills

Presales or solutions consulting experience

Knowledge of web/scripting technologies

Experience designing customer pilots

Understanding of AI technologies

Expertise in CCaaS, Customer Service software

Analytical and storytelling abilities

Interpersonal and communication skills

Bachelor's degree or equivalent

Education

Bachelor's degree

Job description

At Zendesk, we’re revolutionizing what’s possible in Customer Experience (CX) and Employee Services (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.

What You’ll Be Doing

• Lead Technical & Business Discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos and proofs of value that demonstrate Zendesk’s differentiated value.
• Architect AI-Driven CX & ES Solutions: Translate advanced AI/ML capabilities (such as automation, conversational bots, predictive analytics, and orchestration) into clear, business‑focused narratives for diverse audiences from IT to the C‑suite.
• Drive Technical Strategy Through the Sales Cycle: Own the end‑to‑end technical engagement, from qualification and design through pilot execution, ensuring each solution aligns with customer goals and compliance standards.
• Integrate & Scale: Architect secure, scalable solutions leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP) that enable seamless workflows and automation.
• Collaborate & Influence: Work cross‑functionally to align customer needs with Zendesk’s product roadmap, influence future innovations, and ensure a unified go‑to‑market strategy.
• Measure & Optimize Impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time‑to‑resolution) to demonstrate ROI and inform continuous improvement.
• Champion AI Adoption: Collaborate with Customer Success to drive AI adoption through value realization initiatives and continued promotion of new AI capabilities.
• Stay Ahead of the Curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies, sharing insights that position Zendesk as a market thought leader.

What You Bring

• 5+ years of presales or solutions consulting experience in SaaS, CX, or enterprise software environments.
• Strong knowledge of web/scripting technologies and SaaS architectures.
• Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value.
• Deep understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX.
• Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware.
• Strong analytical and storytelling abilities. Able to connect technical capabilities to strategic business impact.
• Excellent interpersonal, communication, presentation, and writing skills.
• Bachelor’s degree or equivalent work experience (graduate degree a plus).
• Willingness and ability to travel as required.

Who You Are

• Strategic & Consultative: You think beyond features. Framing solutions around measurable customer outcomes.
• Technically Fluent: You have a deep curiosity for how AI and automation are reshaping customer experience.
• Collaborative Influencer: You work seamlessly across functions, aligning teams and earning stakeholder trust.
• Customer‑Obsessed: You listen deeply, empathize authentically, and design with the customer at the center.
• Analytical Storyteller: You turn data and metrics into compelling business insights.

Innovative Problem Solver: You approach challenges creatively leveraging technology to unlock new opportunities and value.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world, to connect, collaborate and learn while also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to [e-mail] with your specific accommodation request.