HVAC Support & Warranty Coordinator

vamasters, Inc.; Philippines; On-site; PHP 279,000 - 469,000; Full time

Job summary

vamasters, Inc. is expanding its residential heating and air conditioning team with a Customer Support Coordinator. You will handle inbound calls, serve as backup call center, process warranty claims and registrations, and prepare permit and rebate paperwork.

Strong English, sound judgment, and a professional phone manner are essential. You will also follow up with customers, manufacturers, and local offices, record information in Housecall Pro, and handle related administrative tasks with

Qualifications

• Excellent spoken English with a clear, friendly phone presence.
• Previous experience in customer service, call handling, or administrative support.
• Experience with Housecall Pro, or the ability to learn it quickly.
• Comfortable submitting forms and applications through email and websites.
• Sound judgment and good problem-solving skills.
• Responsible, observant, and capable of working with little oversight.
• Strong communication skills.

Responsibilities

• Answer inbound customer calls with professionalism and courtesy
• Serve as the backup call center, and as the primary call center when staff are absent
• Process warranty claims and warranty registrations, mostly by email and website submission
• Prepare and submit building permit applications
• Complete and submit rebate applications on behalf of customers
• Follow up with customers, manufacturers, and local offices until requests are resolved
• Record calls, jobs, and customer information accurately in Housecall Pro
• Take on general administrative tasks as needed
• Use sound judgment to route urgent or complex situations to the right team member

Skills

Excellent spoken English

Call handling

Housecall Pro

Email/website forms

Problem-solving

Organizational skills

Communication skills

Tools

Housecall Pro

Job description

vamasters, Inc. is expanding its residential heating and air conditioning team with a Customer Support Coordinator. You will handle inbound calls, serve as backup call center, process warranty claims and registrations, and prepare permit and rebate paperwork.

Strong English, sound judgment, and a professional phone manner are essential. You will also follow up with customers, manufacturers, and local offices, record information in Housecall Pro, and handle related administrative tasks with