HVAC Administrative Assistant

vamasters, Inc.; Ilagan; In loco; PHP 240.000 - 360.000; Tempo pieno

Descrizione del lavoro

vamasters, Inc. is seeking a Customer Support Coordinator to handle warranty claims, permits, rebates, and related inquiries for our residential heating and air conditioning team. You will answer inbound calls, support as backup and primary call center when others are away, and manage paperwork and follow-ups with care.

The role emphasizes clear English communication, reliable scheduling, and accurate data entry in Housecall Pro, with opportunities to grow as the team expands.

Competenze

• Excellent spoken English with a clear, friendly phone presence.
• Experience in customer service, call handling, or administrative support.
• Experience with Housecall Pro or the ability to learn it quickly.
• Comfort submitting forms and applications through email and websites.
• Sound judgment and good problem-solving skills.
• Dependable under deadlines, careful with the small stuff, and at ease working solo.
• Strong communication skills.

Mansioni

• Answer inbound customer calls professionally and courteously.
• Serve as the backup call center, and as the primary call center whenever staff are absent.
• Process warranty claims and warranty registrations, mostly by email and website submission.
• Prepare and submit building permit applications.
• Complete and submit rebate applications on behalf of customers.
• Follow up with customers, manufacturers, and local offices until requests are resolved.
• Log calls, jobs, and customer information accurately in Housecall Pro.
• Take on general administrative tasks as needed.
• Use sound judgment to route urgent or complex situations to the right team member.

Conoscenze

Excellent English

Customer service

Housecall Pro

Forms submission

Problem solving

Deadline driven

Strong communication

Descrizione del lavoro

Job Summary:

Warranty claims, permits, rebates, and the phone calls that come with them will be in the capable hands of a friendly, dependable Customer Support Coordinator on our residential heating and air conditioning team. You will answer inbound customer calls, serve as our backup call center, and step in as the primary call center when our staff are out. You will also handle the paperwork for warranties, permits, and rebates and keep follow-ups moving. Excellent spoken English, sound judgment, and a warm, professional phone manner make for the ideal candidate.

Key Responsibilities:

• - Answer inbound customer calls professionally and courteously


• - Serve as the backup call center, and as the primary call center whenever staff are absent


• - Process warranty claims and warranty registrations, mostly by email and website submission


• - Prepare and submit building permit applications


• - Complete and submit rebate applications on behalf of customers


• - Follow up with customers, manufacturers, and local offices until requests are resolved


• - Log calls, jobs, and customer information accurately in Housecall Pro


• - Take on general administrative tasks as needed


• - Use sound judgment to route urgent or complex situations to the right team member

Mandatory Skills:

• - Excellent spoken English with a clear, friendly phone presence


• - Previous experience in customer service, call handling, or administrative support


• - Experience with Housecall Pro, or the ability to learn it quickly


• - Comfort submitting forms and applications through email and websites


• - Sound judgment and good problem-solving skills


• - Dependable under deadlines, careful with the small stuff, and at ease working solo


• - Strong communication skills

Preferred Skills:

• - Experience in the HVAC, plumbing, or other home services industry


• - Familiarity with warranty claims, building permit, or rebate application processes


• - Experience with other field service software or CRMs
  
• - Juggles several tasks and follow-ups smoothly, giving each the attention it needs

Why Join Us:

Join a supportive team that prizes good communication and sound judgment. You will play an important role in how our customers experience our company, with room to grow as the role expands. If you enjoy helping people and keeping things organized, we would love to hear from you.