Customer Support VA

Tavor Perry; Imus; Remoto; PHP 279.000 - 391.000; Tempo pieno

Descrizione del lavoro

Tavor Perry in Cavite, Imus, Philippines seeks a Customer Support Coordinator to handle inbound calls, warranty, permit, and rebate paperwork, and keep follow-ups moving. You will back up as the main call center when staff are out and log interactions in Housecall Pro.

Excellent spoken English and a friendly phone manner are essential, with comfort working remotely and coordinating with manufacturers and local offices.

Competenze

• Excellent spoken English with a clear, friendly phone presence.
• Previous experience in customer service, call handling, or administrative support.
• Experience with, or the ability to quickly learn, Housecall Pro.
• Comfortable submitting forms and applications through email and websites.
• Sound judgment and good problem-solving skills.
• Alert to detail, steady under pressure, and self-propelled when working remotely.
• Strong communication skills.

Mansioni

• Answer inbound customer calls courteously and professionally
• Serve as the backup call center, and as the primary call center during staff absences
• Process warranty claims and warranty registrations, mostly by email and website submission
• Prepare and submit building permit applications
• Complete and submit rebate applications for customers
• Follow up with customers, manufacturers, and local offices until requests are resolved
• Log calls, jobs, and customer information accurately in Housecall Pro
• Take care of general administrative tasks as needed
• Use sound judgment to route urgent or complex situations to the right team member

Conoscenze

Excellent spoken English

Customer service experience

Communication skills

Problem-solving

Attention to detail

Remote work readiness

Form submission via email/website

Strong phone presence

Strumenti

Housecall Pro

Descrizione del lavoro

Job Summary:

When the phones ring at a heating and air conditioning company, a warm voice makes all the difference, and a friendly, dependable Customer Support Coordinator will be that voice. You will join our residential heating and air conditioning team to answer inbound customer calls, serve as our backup call center, and step in as the primary call center when our staff are out. You will also handle warranty, permit, and rebate paperwork and keep follow-ups moving. Excellent spoken English, sound judgment, and a warm, professional phone manner make for the ideal candidate.

Key Responsibilities:

• Answer inbound customer calls courteously and professionally
• Serve as the backup call center, and as the primary call center during staff absences
• Process warranty claims and warranty registrations, mostly by email and website submission
• Prepare and submit building permit applications
• Complete and submit rebate applications for customers
• Follow up with customers, manufacturers, and local offices until requests are resolved
• Log calls, jobs, and customer information accurately in Housecall Pro
• Take care of general administrative tasks as needed
• Use sound judgment to route urgent or complex situations to the right team member

Mandatory Skills:

• Excellent spoken English with a clear, friendly phone presence
• Previous experience in customer service, call handling, or administrative support
• Experience with, or the ability to quickly learn, Housecall Pro
• Comfortable submitting forms and applications through email and websites
• Sound judgment and good problem-solving skills
• Alert to detail, steady under pressure, and self-propelled when working remotely
• Strong communication skills

Preferred Skills:

• Experience in the HVAC, plumbing, or other home services industry
• Familiarity with warranty claims, building permit, or rebate application processes
• Experience with other field service software or CRMs
• Comfortable when several tasks and follow-ups overlap, giving each one its due attention

Why Join Us:

Join a supportive team that values good communication and sound judgment. You will play an important role in how our customers experience our company, with room to grow as the role expands. If you enjoy helping people and keeping things organized, we would love to hear from you.