Call Center Virtual Assistant

vamasters, Inc.; Bais; Presencial; PHP 223.000 - 335.000; Jornada completa

Descripción de la vacante

vamasters, Inc. in the Philippines is seeking a friendly Customer Support Coordinator to answer inbound calls, serve as our backup call center, and handle warranty, permit, and rebate paperwork with timely follow-ups.

Excellent spoken English, good judgment, and a warm, professional phone manner are essential as you log calls in our system and coordinate with customers, manufacturers, and local offices to resolve requests.

Formación

• Excellent spoken English with a clear, friendly phone presence.
• Previous experience in customer service, call handling, or administrative support.
• Experience with Housecall Pro, or the ability to learn it quickly.
• Comfort submitting forms and applications through email and websites.
• Sound judgment and good problem-solving skills.
• Orderly, true to deadlines, and dependable without reminders.
• Strong communication skills.

Responsabilidades

• Answer inbound customer calls professionally and courteously.
• Serve as the backup call center, and as the primary call center during staff absences.
• Process warranty claims and warranty registrations, mostly by email and website submission.
• Prepare and submit building permit applications.
• Complete and submit rebate applications for customers.
• Follow up with customers, manufacturers, and local offices until requests are resolved.
• Log calls, jobs, and customer information accurately in Housecall Pro.
• Handle general administrative tasks as needed.
• Use sound judgment to route urgent or complex situations to the right team member.

Conocimientos

Excellent spoken English

Customer service experience

Housecall Pro

Email and website forms

Problem solving

Deadline driven

Strong communication

Herramientas

Housecall Pro

Descripción del empleo

Job Summary:

Callers to our residential heating and air conditioning team will be greeted by a friendly, dependable Customer Support Coordinator, who answers inbound calls, serves as our backup call center, and steps in as the primary call center when our staff are out. You will also handle warranty, permit, and rebate paperwork and keep follow-ups moving. Excellent spoken English, sound judgment, and a warm, professional phone manner make for the ideal candidate.

Key Responsibilities:

• Answer inbound customer calls professionally and courteously
• Serve as the backup call center, and as the primary call center during staff absences
• Process warranty claims and warranty registrations, mostly by email and website submission
• Prepare and submit building permit applications
• Complete and submit rebate applications for customers
• Follow up with customers, manufacturers, and local offices until requests are resolved
• Log calls, jobs, and customer information accurately in Housecall Pro
• Handle general administrative tasks as needed
• Use sound judgment to route urgent or complex situations to the right team member

Mandatory Skills:

• Excellent spoken English with a clear, friendly phone presence
• Previous experience in customer service, call handling, or administrative support
• Experience with Housecall Pro, or the ability to learn it quickly
• Comfort submitting forms and applications through email and websites
• Sound judgment and good problem-solving skills
• Orderly, true to deadlines, and dependable without reminders
• Strong communication skills

Preferred Skills:

• Experience in the HVAC, plumbing, or other home services industry
• Familiarity with warranty claims, building permit, or rebate application processes
• Experience with other field service software or CRMs
• Keeps a steady head when several tasks and follow-ups compete for attention at once

Why Join Us:

Join a supportive team that values good communication and sound judgment. You will play an important role …