HVAC Warranty & Admin Specialist

vamasters, Inc.; Ilagan; In loco; PHP 240.000 - 360.000; Tempo pieno

Descrizione del lavoro

vamasters, Inc. is seeking a Customer Support Coordinator to handle warranty claims, permits, rebates, and related inquiries for our residential heating and air conditioning team. You will answer inbound calls, support as backup and primary call center when others are away, and manage paperwork and follow-ups with care.

The role emphasizes clear English communication, reliable scheduling, and accurate data entry in Housecall Pro, with opportunities to grow as the team expands.

Competenze

• Excellent spoken English with a clear, friendly phone presence.
• Experience in customer service, call handling, or administrative support.
• Experience with Housecall Pro or the ability to learn it quickly.
• Comfort submitting forms and applications through email and websites.
• Sound judgment and good problem-solving skills.
• Dependable under deadlines, careful with the small stuff, and at ease working solo.
• Strong communication skills.

Mansioni

• Answer inbound customer calls professionally and courteously.
• Serve as the backup call center, and as the primary call center whenever staff are absent.
• Process warranty claims and warranty registrations, mostly by email and website submission.
• Prepare and submit building permit applications.
• Complete and submit rebate applications on behalf of customers.
• Follow up with customers, manufacturers, and local offices until requests are resolved.
• Log calls, jobs, and customer information accurately in Housecall Pro.
• Take on general administrative tasks as needed.
• Use sound judgment to route urgent or complex situations to the right team member.

Conoscenze

Excellent English

Customer service

Housecall Pro

Forms submission

Problem solving

Deadline driven

Strong communication

Descrizione del lavoro

vamasters, Inc. is seeking a Customer Support Coordinator to handle warranty claims, permits, rebates, and related inquiries for our residential heating and air conditioning team. You will answer inbound calls, support as backup and primary call center when others are away, and manage paperwork and follow-ups with care.

The role emphasizes clear English communication, reliable scheduling, and accurate data entry in Housecall Pro, with opportunities to grow as the team expands.