Human Resources Manager - FMCG | Retail & Distribution

Candy Corner Philippines, Inc.; Quezon City; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

Candy Corner Philippines, Inc. is seeking an experienced HR Manager – Retail FMCG to lead HR strategy and operations across our retail network and distribution teams. You will drive recruitment, employee relations, payroll, and organizational development in a fast-paced environment.

The role requires strategic thinking, strong leadership, and the ability to enforce standards while delivering measurable results in a performance-driven culture.

Qualifications

• Bachelor's degree in HR Management or related field.
• At least 10 years of HR leadership experience in retail FMCG or similar.
• Strong knowledge of Philippine labor laws and payroll compliance.

Responsibilities

• Develop and implement HR strategies aligned with business objectives.
• Oversee recruitment for stores, warehouse, and corporate functions.
• Manage employee relations, investigations, and disciplinary processes.
• Lead performance reviews, retention, and development programs.
• Oversee payroll processing, attendance, leaves, and overtime.
• Ensure HR policy compliance across corporate, retail, warehouse and distribution.
• Coach managers on people management and accountability.

Skills

HR leadership

KPI tracking

employee relations

compliance

talent development

stakeholder mgmt

Education

Bachelor's in HR Management

Bachelor's in Psychology

HR-related certification

Tools

HRIS

Payroll software

Job description

HR Manager – Retail FMCG | Retail & Distribution

Location: Libis, Quezon City
Employment Type: Full-time | On-site
Work Schedule: Monday to Friday (Compressed Workweek)

About Candy Corner

Candy Corner Philippines is an established retail FMCG company with a multi-branch retail network and distribution operations. With fewer than 500 employees, we operate in a fast-paced, performance-driven environment where strong leadership, operational discipline, and effective people management are essential to business success.

About the Role and the Ideal Candidate

We are looking for a seasoned, results-driven HR Manager with the maturity, resilience, and leadership presence to make a meaningful impact on the business.

This is a hands-on leadership role for someone who can think strategically, build effective systems, develop capable teams, and ensure plans translate into measurable results. You must be comfortable working in a performance-driven environment where high standards, accountability, and consistent execution are expected.

Beyond developing policies and processes, you must have the conviction to enforce standards, address difficult situations, challenge ideas constructively, and hold people accountable—even when faced with resistance or pressure.

We need a confident, decisive leader who can work effectively with senior leaders, defend well-reasoned recommendations, and remain composed under pressure.

Key Responsibilities

1. HR Strategy, KPIs, Continuous Improvement & HR Operations

• Develop and execute HR strategies aligned with business objectives and organizational priorities.

• Establish measurable HR KPIs and quarterly priorities covering recruitment, retention, workforce productivity, employee development, and operational efficiency.

• Oversee day-to-day HR operations and ensure consistent implementation of HR policies, systems, and processes across corporate, retail, warehouse, and distribution operations.

• Analyze HR data and performance metrics to identify gaps, investigate root causes, and implement corrective actions.

• Improve HR processes, workflows, and internal controls to strengthen efficiency, accountability, and compliance.

• Translate plans into actionable initiatives with clear owners, deadlines, and measurable outcomes.

• Monitor progress, ensure follow-through on commitments, and provide management with regular updates on performance and corrective actions.

• Ensure systems and processes are consistently implemented, even when there is resistance to change.

• Drive continuous improvement and a culture of ownership, accountability, and execution.

• Support structured business planning and execution practices, including quarterly priorities, measurable goals, and accountability tracking. Experience with the Entrepreneurial Operating System (EOS) is a plus.

2. Recruitment & Workforce Planning

• Lead end-to-end recruitment for retail stores, warehouse and distribution operations, and corporate functions.

• Partner with business leaders to anticipate staffing needs, address manpower gaps, and support business growth.

• Strengthen sourcing, screening, and selection processes to improve hiring speed and quality.

• Monitor recruitment KPIs, including time-to-fill and quality of hire.

• Improve onboarding, probationary assessments, and regularization processes to support better hiring and retention decisions.

• Align workforce planning with operational requirements, staffing budgets, and business priorities.

3. Employee Relations, Investigations & Labor Compliance

• Ensure compliance with Philippine labor laws, statutory requirements, and company policies.

• Oversee employee grievances, disciplinary cases, workplace investigations, and performance-related concerns.

• Handle sensitive cases involving suspected misconduct or theft with sound judgment, confidentiality, proper documentation, and due process.

• Ensure policies are applied consistently and employee issues are addressed promptly and fairly.

• Guide managers through difficult employee situations and reinforce workplace discipline and accountability.

• Minimize labor and operational risks through sound decision-making, proper documentation, and effective follow-through.

4. Employee Engagement, Retention & Performance Management

• Develop initiatives to improve employee engagement, retention, and workforce stability.

• Analyze turnover trends, identify root causes, and implement targeted corrective actions.

• Strengthen performance reviews, probationary evaluations, and performance improvement processes.

• Coach managers and supervisors on people management, employee performance, and accountability.

• Address people-related issues affecting productivity, morale, and retention.

• Build a culture of ownership, fairness, high performance, and continuous improvement.

5. Learning & Organizational Development

• Develop practical training programs aligned with business and operational needs.

• Strengthen the capabilities of frontline employees, supervisors, and emerging leaders.

• Coordinate onboarding, SOP, workplace safety, and operational training across retail, warehouse, and distribution teams.

• Identify skills gaps and support career development, internal promotion, and succession planning.

• Measure training effectiveness and improve programs based on performance outcomes.

6. HR Team Leadership

• Lead, coach, and develop the HR team, establishing clear responsibilities, performance expectations, and measurable goals.

• Build a capable, accountable team that can work independently and deliver results without constant supervision.

• Monitor team performance, address capability gaps, and ensure timely completion of commitments.

• Set clear standards for ownership, problem-solving, decision-making, and follow-through.

• Ensure consistent implementation of HR policies and processes across the organization.

• Address underperformance directly and develop the team's ability to manage challenges effectively.

7. Payroll & Administrative Supervision

• Oversee end-to-end payroll processing to ensure accurate salary computation, timely disbursement, and proper validation of attendance, overtime, leave, deductions, and employee movements.

• Ensure compliance with applicable statutory contributions, withholding taxes, and other payroll-related requirements.

• Oversee compensation and benefits administration, timekeeping, leave records, and payroll documentation.

• Supervise administrative functions and personnel, ensuring departments receive timely support for documentation, forms, records, and other administrative requirements.

• Establish clear administrative procedures, responsibilities, service standards, and document-control practices.

• Strengthen coordination among HR, Admin, Finance, and other departments to resolve administrative concerns efficiently.

• Maintain effective controls to minimize payroll errors, delays, documentation gaps, and compliance risks.

Qualifications

• Bachelor's degree in Human Resources Management, Psychology, Behavioral Science, Business Administration, or a related field.

• At least 10 years of progressive HR experience, including substantial experience leading an HR function and managing a team.

• Experience managing a sizable workforce, preferably in retail FMCG, multi-branch retail, consumer goods, distribution, logistics, or another operationally intensive industry.

• Strong background in HR strategy, HR operations, recruitment, employee relations, labor compliance, retention, and performance management.

• Hands-on experience overseeing payroll, compensation and benefits, and administrative operations.

• Proven track record of implementing systems, improving processes, developing teams, and delivering measurable results.

• Strong analytical skills and experience using KPIs and performance reports to guide decisions.

• Solid knowledge of Philippine labor laws, disciplinary procedures, workplace investigations, and payroll compliance.

• Demonstrated confidence in handling demanding senior stakeholders, difficult conversations, organizational resistance, and high-pressure decisions.

• Strong leadership, communication, problem-solving, and decision-making skills.

• Experience with the Entrepreneurial Operating System (EOS), including quarterly priorities, scorecards, and accountability practices, is a plus.