Human Resources Analyst

Manpower; Philippines; On-site; PHP 558,000 - 893,000; Full time

Job summary

Manpower is seeking an Analyst – Global HR Shared Services (GHRSS) based in the Philippines. The role provides end-to-end HR operations support for North America, UK, and APAC, ensuring accurate processing of HR transactions and compliance with SLAs.

Responsibilities include payroll support, benefits administration, employee data changes, vendor management, and maintaining HR records and dashboards. The ideal candidate holds a bachelor's or postgraduate degree and 1–3 years in HR operations,

Qualifications

• Bachelor’s or postgraduate degree with HR specialization preferred.
• 1–3 years in HR Operations / HR Shared Services.
• Experience supporting North America, UK, or APAC employees.
• Knowledge of US/UK HR regulations and labor laws.
• Experience with HRIS/ERP systems, preferably Oracle.
• Strong Excel skills, reporting, and data analysis.
• Experience in HR transitions, process documentation, SLA/KPI management, and RCA.

Responsibilities

• Process new hires, resignations, employee data changes and HR transactions for NA and UK.
• Provide Tier 1 payroll support and resolve payroll questions.
• Administer benefits and leave across USA, UK, and APAC.
• Handle background verification and employee references.
• Support employee performance management administration.
• Manage employee profiles, system access, login, roles, and password queries.
• Process vendor management and invoices for supported regions.
• Maintain HR records, trackers, process documentation, KPIs, SLAs and dashboards.
• Ensure HR processes comply with US, UK, and APAC regulations and labor laws.
• Support audits and provide required documentation.
• Perform RCA and recommend process improvements.
• Support HR transitions, process changes and technology implementations.
• Coordinate with onshore stakeholders and regional teams to resolve issues.
• Follow and update GHRSS SOPs and standard processes.

Skills

HR operations

HR Shared Services

Employee lifecycle management

Benefits administration

Payroll support

HRIS / Oracle

HR data management

US & UK HR compliance

MS Excel & reporting

Stakeholder management

Process improvement

Education

Bachelor’s degree or Postgraduate degree

Tools

Oracle

Job description

Analyst – Global HR Shared Services (GHRSS)

Location: Philippines

Employment Type: Full-time

Job Summary

The Analyst – Global HR Shared Services (GHRSS) will provide end-to-end HR operations support for employees and stakeholders across North America, UK, and APAC. The role is responsible for accurate and timely processing of HR transactions while meeting defined SLAs, quality standards, and compliance requirements.

Key Responsibilities

• Process new hires, resignations, employee data changes, and HR transactions for North America and UK.
• Provide Tier 1 payroll support and resolve employee payroll-related queries.
• Administer employee benefits and leave for USA, UK, and APAC regions.
• Handle background verification and employee reference processes.
• Support employee performance management administration.
• Manage employee profiles, including system access, login, roles, and password-related queries.
• Process vendor management and invoices for supported regions.
• Maintain accurate HR records, trackers, process documentation, KPIs, SLAs, and dashboards.
• Ensure HR processes comply with applicable US, UK, and APAC regulations, statutory requirements, and labor laws.
• Support internal and external audits and provide required documentation.
• Perform Root Cause Analysis (RCA) and recommend process improvements.
• Support HR transitions, process changes, and technology implementations.
• Coordinate with onshore stakeholders and regional teams to resolve HR operational issues.
• Follow and regularly update GHRSS SOPs and standard processes.

Required Qualifications & Experience

• Bachelor’s degree or Postgraduate degree; HR specialization is preferred.
• 1–3 years of relevant HR Operations / HR Shared Services experience.
• Experience supporting North America, UK, or APAC employees is required.
• Strong working knowledge of US and UK HR regulations, statutory requirements, employee benefits, and labor laws.
• Experience with HRIS/ERP systems, preferably Oracle.
• Strong MS Excel, reporting, and data analysis skills.
• Prior experience in HR transitions, process documentation, SLA/KPI management, and RCA is preferred.

Key Skills

• HR Operations / HR Shared Services
• Employee Lifecycle Management
• Benefits Administration
• Payroll Support
• HRIS / Oracle
• HR Data Management
• US & UK HR Compliance
• MS Excel & Reporting
• Stakeholder Management
• Process Improvement

Strict Requirement: Candidates must have 1.5–3 years of relevant HR Operations/HR Shared Services experience and prior experience supporting North America, UK, or APAC employees.