Human Operations Associate (HR Shared Services) (AC Manila)

PwC Acceleration Center Manila; Quezon City; On-site; PHP 350,000 - 550,000; Full time

Job summary

PwC Acceleration Center Manila is seeking a Human Operations Associate to manage the people lifecycle and day-to-day HR tasks. You will collaborate with advisory, assurance, tax and business services teams, handling onboarding, offboarding, payroll, benefits, absence management and compliance.

The role emphasizes learning, client engagement with teams, and using HR software to maintain data, support engagement, and drive process improvements while upholding professional standards.

Qualifications

• Bachelor’s degree required.
• 1–3 years of experience in operations, shared services, data management, or related business processes.
• English proficiency (oral and written) required.
• Proficient in Microsoft Office.
• Experience with HR software and data management preferred.

Responsibilities

• Managing employee lifecycle processes including onboarding, offboarding, and payroll administration.
• Handling employee inquiries and issues, providing resolutions or escalating as necessary.
• Coordinating staff activities to support HR operations and service delivery.
• Maintaining compliance with labor laws and regulations in all HR transactions.
• Utilizing HR software to manage employee data and documentation efficiently.
• Supporting employee engagement strategies and relations through effective communication.
• Implementing process documentation and improvement initiatives to enhance HR service delivery.
• Collaborating with team members to address complex business issues from strategy to execution.
• Applying HR metrics to analyze data and inform decision‑making processes.
• Upholding professional and technical standards in line with the Firm's code of conduct.

Skills

English proficiency

MS Office

HR software

Data management

Education

Bachelor’s degree in related field

Tools

Oracle HCM

ServiceNow

Claude

ChatGPT

Gemini

Job description

The Opportunity

Join our Acceleration Center Manila and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Human Operations Associate, you will play a pivotal role in managing the people lifecycle and day‑to‑day operational tasks related to employee management. This includes activities such as onboarding, offboarding, payroll and benefits administration, absence management, and compliance with labor laws. You will be the primary HR point of contact, resolving inquiries and supporting HR processes to efficiently assist our workforce. Within our HR Managed Services practice, you will contribute to executing HR‑related transactions and administrative activities, helping solve complex business issues from strategy to execution.

As an Associate, you will focus on learning and contributing to client engagement and projects while developing your skills and knowledge to deliver quality work. You will adapt to working with a variety of clients and team members, each presenting unique challenges and scope. This role offers opportunities to build meaningful client connections, manage and inspire others, and grow your personal brand by deepening your technical knowledge of firm services and technology resources.

In this role at PwC Acceleration Center Manila, you will be part of a team of problem solvers, applying a learning mindset and taking ownership of your development. You will actively listen, ask questions, and clearly express ideas, committing to understanding how the business works and building commercial awareness.

Responsibilities

• Managing employee lifecycle processes including onboarding, offboarding, and payroll administration
• Handling employee inquiries and issues, providing resolutions or escalating as necessary
• Coordinating staff activities to support HR operations and service delivery
• Maintaining compliance with labor laws and regulations in all HR transactions
• Utilizing HR software to manage employee data and documentation efficiently
• Supporting employee engagement strategies and relations through effective communication
• Implementing process documentation and improvement initiatives to enhance HR service delivery
• Collaborating with team members to address complex business issues from strategy to execution
• Applying HR metrics to analyze data and inform decision‑making processes
• Upholding professional and technical standards in line with the Firm's code of conduct

What You Must Have

• At least a Bachelor's degree
• At least 1 to 3 years of experience
• Oral and written proficiency in English required
• At least 2 years of experience working in operations, shared services, data management, or related business processes
• Microsoft Office proficiency is required

What Sets You Apart

• Preference for at least one of the following fields of study: Measurement, Data Science, Industrial-Organizational (I/O) Psychology, or a related field
• Demonstrating intellectual curiosity and a learning mindset
• Utilizing HR software and metrics for data‑driven insights
• Coordinating staff and managing employee life cycle processes
• Handling confidential information with discretion and professionalism
• Engaging in process improvement and documentation administration
• Excelling in stakeholder communications and teamwork
• Preferably with experience with the following tools: Oracle HCM, ServiceNow, Claude, ChatGPT, Gemini