HR Shared Services Associate (Document Compliance) (AC Manila)

Hammerjack Pty Ltd; Philippines; On-site; PHP 391,000 - 670,000; Full time

Job summary

PwC Acceleration Center Manila is seeking an HR Shared Services Associate (Document Compliance) to support onboarding, offboarding, payroll, and benefits administration within our HR Managed Services practice.

You will be a primary HR contact, resolve inquiries, maintain confidential employee data, and help ensure compliance with labor laws while collaborating with global advisory, assurance, tax, and business services teams.

Qualifications

• Bachelor's degree or higher is required.
• 1–3 years of relevant HR/operations experience.
• Proficiency in English, both written and oral.
• Experience with employee records, compliance documents, and back-office tasks.
• Microsoft Office proficiency required.

Responsibilities

• Manage onboarding, offboarding, and record-keeping processes.
• Coordinate payroll and benefits administration to support workforce needs.
• Handle employee inquiries and resolve issues per HR protocols.
• Support labor-law compliance and accurate documentation.
• Utilize HR software to streamline operations and improve service delivery.
• Collaborate with team members to enhance HR shared services and processes.
• Gather and analyze data to inform HR metrics and decisions.
• Facilitate employee engagement and foster a positive work environment.
• Assist in developing and implementing HR policies and procedures.
• Maintain confidentiality and integrity of employee data.

Skills

English proficiency

HR operations experience

Communication skills

Data privacy awareness

Education

Bachelor's degree

Tools

Microsoft Office

Job description

The Opportunity

Join our Acceleration Center Manila and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You'll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We'll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As an HR Shared Services Associate (Document Compliance) at PwC Acceleration Center Manila, you will play a crucial role in managing the people lifecycle and handling day‑to‑day operational tasks related to employee management. This includes activities such as onboarding, offboarding, payroll and benefits administration, and compliance with labor laws. You will be a primary HR point of contact, resolving inquiries and supporting our workforce efficiently within our HR Managed Services practice.

As an Associate, you will focus on learning and contributing to client engagement and projects while developing your skills and knowledge to deliver quality work. You will be exposed to clients to learn how to build meaningful connections, manage and inspire others, and grow your personal brand by deepening your technical knowledge of firm services and technology resources. You will be expected to anticipate the needs of your teams and clients, embrace ambiguity, ask questions, and use these challenges as opportunities for growth.

In this role at PwC, you will be part of a team of problem solvers, helping to address complex business issues from strategy to execution. Your contributions will support the smooth operation of HR processes and systems, enabling you to build a brand for yourself and open doors to more opportunities.

Responsibilities

• Managing employee lifecycle processes including onboarding, offboarding, and record-keeping
• Coordinating payroll and benefits administration to support workforce needs
• Handling employee inquiries and resolving issues in line with HR protocols
• Supporting compliance with labor laws and regulations through accurate documentation
• Utilizing HR software to streamline operations and improve service delivery
• Collaborating with team members to enhance HR shared services and process improvements
• Gathering and analyzing data to inform HR metrics and decision-making
• Facilitating employee engagement strategies and promoting a positive work environment
• Assisting in the development and implementation of HR policies and procedures
• Maintaining confidentiality and integrity of employee data and information

What You Must Have

• At least a Bachelor's degree
• At least 1 to 3 years of experience
• Oral and written proficiency in English required
• Must have relevant experience inworking in operations, document processing, records management, compliance support, or a similar back‑office role
• Experience in Employee records management, employment eligibility verification, regulatory compliance documentation (e.g. Form I-9, E-Verify, HR compliance documents, New York Proof of Age, and Michigan minor employment documents), and secure handling of confidential employee information
• Microsoft Office experience is required

What Sets You Apart

• Preference for at least one of the following fields of study: Measurement, Data Science, Industrial‑Organizational (I/O) Psychology, or a related field
• Demonstrating proficiency in HR Software and Human Resources Management (HRM)
• Utilizing skills in Employee Data Management and Documentation Administration
• Excelling in Communication and Stakeholder Communications
• Adapting to fast‑paced environments and diverse client needs
• Developing commercial awareness and understanding business operations
• Applying intellectual curiosity to drive process improvement and innovation