HCP Engagement Operations Team Lead (AC Manila)

PwC Acceleration Center Manila; Quezon City; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

PwC Acceleration Center Manila seeks an experienced HCP Engagement Operations Team Lead and Manager to guide risk and compliance initiatives for a diverse client portfolio. You will own planning, budgeting, execution and delivery, mentor junior staff, and drive continuous improvement while upholding PwC standards.

In this role you will coordinate across engagement teams, review contracts, enhance data security, and ensure regulatory compliance including FMV and Sunshine Act requirements.

Qualifications

• Bachelor's degree required.
• 7–11 years of experience in related fields.
• Proficient in written and spoken English.
• 5+ years in HCP engagement operations, compliance or pharma support.
• Experience managing a team or leading operational processes.
• Understanding of HCP compliance requirements (FMV, Sunshine Act, etc.)

Responsibilities

• Leading risk management initiatives to support compliance and mitigate risks for clients
• Guiding teams in the strategic planning and execution of risk management projects
• Analyzing system interactions to enhance risk mitigation strategies
• Taking ownership of project planning, budgeting, execution and completion
• Collaborating with team leadership to maintain quality and timelines of deliverables
• Developing skills outside comfort zones and encouraging team growth
• Mentoring team members to deepen their skills and knowledge
• Addressing conflicts and engaging in challenging conversations with stakeholders
• Upholding professional and technical standards, including PwC's code of conduct
• Reviewing contracts to identify and monitor contractual risks effectively
• Implementing data security measures to protect confidential information
• Managing team member assignments, operational metrics, and service level agreements while providing guidance and oversight
• Confirming compliance with regulatory and company standards while driving operational excellence
• Supporting the effective coordination of all engagement across any of the assigned functional teams, including HCP Onboarding, Engagement Ambassadorship, Contracting, Invoicing and Payments and Transparency Reporting

Skills

English proficiency

Team leadership

Process management

Risk management

Education

Bachelor's degree

Tools

Reltio

iHub

CRM platforms

CLM

ERP

Job description

The Opportunity

Join our Acceleration Center Manila and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services-solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a HCP Engagement Operations Team Lead, you will play a pivotal role in guiding teams within our Risk and Compliance practice, focusing on maintaining regulatory compliance and managing risks for clients. You will provide advisory and practical support across a wide range of specialist risk and compliance areas, helping organizations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively.

As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for confirming project success and maintaining standards. Enhancing your leadership style, you motivate, develop, and inspire others to deliver quality. You are responsible for coaching, leveraging team members' unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

In this role at PwC Acceleration Center Manila, you will take ownership of projects, confirming their successful planning, budgeting, execution and completion. You will address conflicts or issues, engaging in conversations with clients, team members, and other stakeholders, escalating where appropriate.

Responsibilities

• Leading risk management initiatives to support compliance and mitigate risks for clients
• Guiding teams in the strategic planning and execution of risk management projects
• Analyzing and identifying system interactions to enhance risk mitigation strategies
• Taking ownership of project planning, budgeting, execution and completion
• Collaborating with team leadership to maintain quality and timelines of deliverables
• Developing skills outside comfort zones and encouraging team growth
• Mentoring team members to deepen their skills and knowledge
• Addressing conflicts and engaging in challenging conversations with stakeholders
• Upholding professional and technical standards, including PwC's code of conduct
• Reviewing contracts to identify and monitor contractual risks effectively
• Implementing data security measures to protect confidential information
• Managing team member assignments, operational metrics, and service level agreements while providing guidance and oversight
• Confirming compliance with regulatory and company standards while driving operational excellence
• Supporting the effective coordination of all engagement across any of the assigned functional teams, including HCP Onboarding, Engagement Ambassadorship, Contracting, Invoicing and Payments and Transparency Reporting

What You Must Have

• At least a Bachelor's degree
• At least 7 to 11 years of experience
• Oral and written proficiency in English required
• At least 5 years of experience in HCP engagement operations, compliance or pharmaceutical industry support
• Prior experience managing a team or leading operational processes
• Understanding of HCP compliance requirements (FMV, Sunshine Act, etc.)

What Sets You Apart

• Excelling in contract review and contractual risk mitigation
• Demonstrating proficiency in data security and confidentiality
• Utilizing coaching and training to enhance team performance
• Managing complex client engagements with strategic planning
• Leading teams in navigating business ethics and discretion
• Analyzing system linkages for improved operational efficiency
• Embracing technology and innovation for client solutions
• Familiarity with systems used across the HCP lifecycle (e.g., onboarding/CRM platforms such as Reltio or iHub; CLM; ERP/procurement and AP)
• Demonstrated ability to drive continuous improvement, implement controls, and deliver against SLAs in high-volume environments
• Data-driven mindset with comfort presenting metrics and insights to leadership