Hub Operations Supervisor — Night Shifts & Team Leadership

UPS Supply Chain Solutions, Inc.; Philippines; Sur place; PHP 670 000 - 1 116 000; Plein temps

Résumé du poste

UPS Supply Chain Solutions, Inc. in the Philippines is seeking an Operations Manager to lead hub and transit operations, ensuring safe, accurate and timely shipment processing. You will oversee teams, staffing, and adherence to UPS procedures while driving continuous improvement.

The role requires strong leadership, strategic thinking, and the ability to manage KPIs, safety compliance, and cross-functional coordination across ramp, gateway, maintenance, and security teams.

Qualifications

• Bachelor’s degree or international equivalent preferred.
• Relevant experience in hub operations, logistics, freight, courier, or warehouse operations.
• Previous supervisory or leadership experience preferred.
• Knowledge of shipment processing, sorting, scanning, routing, loading, and dispatch procedures.
• Understanding safety, security, and regulatory compliance requirements.
• Strong leadership, communication, analytical, and problem-solving skills.
• Ability to analyze operational data, prepare reports, and manage multiple priorities.
• Ability to work night shifts, weekends, holidays, and extended hours when required.
• Physical ability to demonstrate proper operational work methods when necessary.

Responsabilités

• Hub Operations Management: Oversee daily sorting, scanning, loading, unloading, and shipment transfers to ensure accurate processing and timely dispatch.
• Manpower and Team Management: Develop staffing plans, allocate manpower, supervise Team Leaders, Assistant Supervisors and operational employees, monitor attendance, and manage team performance.
• Safety and Compliance: Enforce UPS safety policies, standard operating procedures, security requirements, and proper package handling practices.
• Service Quality: Monitor shipment accuracy, scanning compliance, misloads, missed shipments, and operational exceptions; implement corrective actions to prevent recurrence.
• Productivity and Performance: Monitor KPIs, package volume, packages per hour (PPH), service performance, and manpower utilization to achieve operational targets.
• Coordination and Communication: Coordinate with ramp, gateway, maintenance, security, and other operational teams to ensure smooth shipment movement and resolve operational issues.
• Training and Employee Development: Identify training needs, coach employees, conduct performance evaluations, and develop improvement plans.
• Equipment and Facility Management: Ensure equipment availability, proper asset utilization, workplace housekeeping, and timely reporting of maintenance requirements.
• Reporting and Continuous Improvement: Prepare operational reports, conduct root-cause analysis, implement corrective and preventive actions, and recommend process improvements to improve efficiency and reduce costs.

Connaissances

Hub operations

Leadership

Analytical thinking

Communication

Formation

Bachelor's degree

Description du poste

UPS Supply Chain Solutions, Inc. in the Philippines is seeking an Operations Manager to lead hub and transit operations, ensuring safe, accurate and timely shipment processing. You will oversee teams, staffing, and adherence to UPS procedures while driving continuous improvement.

The role requires strong leadership, strategic thinking, and the ability to manage KPIs, safety compliance, and cross-functional coordination across ramp, gateway, maintenance, and security teams.