Hub Operations Leader | Logistics & Fulfillment

SPX Express; Manila; On-site; PHP 558,000 - 1,004,000; Full time

Job summary

SPX Express in Manila, Philippines, is seeking an experienced Hub Operations Manager to oversee daily hub activities and ensure efficient operations. You will drive KPI improvements, enforce procedures, and lead weekly staff meetings.

You will coordinate with agency teams, support customer escalations, and implement process improvements to boost productivity. A bachelor's degree and 4+ years in supply chain/logistics are required.

Qualifications

• Bachelor's degree or higher in related field.
• Led division or team in warehouse/hub environment.
• Minimum 4 years in Supply Chain & Logistics.
• Experience in e-commerce fulfilment.
• Willing to perform hub operations tasks.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Skills

Leadership

Team management

Operations management

KPI-driven improvements

Communication

Problem solving

Education

Bachelor's degree or higher

Job description

SPX Express in Manila, Philippines, is seeking an experienced Hub Operations Manager to oversee daily hub activities and ensure efficient operations. You will drive KPI improvements, enforce procedures, and lead weekly staff meetings.

You will coordinate with agency teams, support customer escalations, and implement process improvements to boost productivity. A bachelor's degree and 4+ years in supply chain/logistics are required.