Hub Operations Lead — Drive Efficiency & KPIs

SPX Express

Manila

On-site

PHP 500,000 - 800,000

Full time

34 hours ago

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Job summary

SPX Express in Manila seeks an experienced Hub Operations Lead to oversee daily hub activities, ensuring smooth, efficient functioning. You will drive adherence to procedures, lead weekly staff meetings, and monitor team performance to sustain high service standards.

The role focuses on continuous KPI improvements and coordinating with agency partners to support scalable ecommerce fulfilment. Ideal candidates hold a Bachelor’s degree and have at least four years in supply chain and logistics,

Qualifications

Bachelor's degree or higher in related fields.
Has held a leadership role in a division or team, within a warehouse or hub environment.
Minimum of 4 years experience in Supply Chain & Logistics Industry.
Experienced in e-commerce fulfilment.
Other tasks related to the operations of the hub.

Responsibilities

Oversee daily hub operations, ensuring smooth and efficient functioning.
Ensure adherence to established procedures, policies, and regulations.
Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
Drive continuous improvement in KPIs for the hub.
Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
Assist the Customer Support team with call-outs to resolve customer escalations.
Coordinate with agency coordinators to manage and support agency teams.
Handle additional tasks related to overall hub operations as needed.