Hub Operations Lead: Logistics, KPIs & Process Improvement

SPX Express; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

SPX Express is seeking a proactive Hub Operations Leader in the Philippines to oversee day-to-day hub activities and ensure smooth, compliant operations. The role focuses on driving efficiency, coordinating cross-functional teams, and maintaining service levels in a fast-paced logistics environment.

You will lead weekly team briefings, monitor KPIs, and implement process improvements to boost productivity. Prior experience in e-commerce fulfillment is required.

Qualifications

• Bachelor's Degree or higher in related fields.
• Has held a leadership role in a division or team, within a logistics or hub environment.
• Minimum of 4 years experience in Supply Chain & Logistics Industry
• Experienced in e-commerce fulfillment
• Other tasks related to the operations of the hub.

Responsibilities

• Oversee daily hub operations to ensure smooth functioning.
• Ensure adherence to procedures, policies, and regulations.
• Lead team briefings and weekly staff meetings.
• Drive continuous improvement in hub KPIs.
• Implement process improvement projects to boost productivity.
• Assist Customer Support with call-outs to resolve escalations.
• Coordinate with agency coordinators to support agency teams.
• Handle additional hub operation tasks as needed.

Skills

Leadership

Operations management

KPI improvement

Team facilitation

Process improvement

Stakeholder coordination

Education

Bachelor's degree

Job description

SPX Express is seeking a proactive Hub Operations Leader in the Philippines to oversee day-to-day hub activities and ensure smooth, compliant operations. The role focuses on driving efficiency, coordinating cross-functional teams, and maintaining service levels in a fast-paced logistics environment.

You will lead weekly team briefings, monitor KPIs, and implement process improvements to boost productivity. Prior experience in e-commerce fulfillment is required.