Hub Operations Leader

SPX PHILIPPINES INC.; Calatagan; On-site; PHP 600,000 - 800,000; Full time

Job summary

SPX PHILIPPINES INC. is seeking a hands-on Hub Operations Lead to oversee daily activities and ensure smooth, compliant operations within the Batangas hub. You will guide teams, run weekly briefings, monitor performance, and drive KPI improvements.

You will implement process improvements to boost productivity, support the Customer Support team in resolving escalations, and coordinate with agency coordinators to align on staffing and operations. Additional hub duties may arise as needed.

Responsibilities

• Oversee daily hub operations to ensure smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPI performance for the hub.
• Implement process improvement initiatives to enhance productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Job description

SPX PHILIPPINES INC. is seeking a hands-on Hub Operations Lead to oversee daily activities and ensure smooth, compliant operations within the Batangas hub. You will guide teams, run weekly briefings, monitor performance, and drive KPI improvements.

You will implement process improvements to boost productivity, support the Customer Support team in resolving escalations, and coordinate with agency coordinators to align on staffing and operations. Additional hub duties may arise as needed.