Hub Operations Lead - Process Improvement & KPIs

SPX PHILIPPINES INC.; San Miguel; On-site; PHP 400,000 - 640,000; Full time

Job summary

SPX Philippines Inc. in Bulacan seeks a Hub Operations Lead to oversee daily hub activities, ensuring smooth logistics processes and adherence to established procedures.

You will lead weekly staff meetings, monitor performance, drive KPI improvements, and coordinate with agency coordinators to support field teams. The role involves implementing productivity initiatives and handling escalations from Customer Support.

Qualifications

• Oversee daily hub operations to ensure smooth functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Responsibilities

• Oversee daily hub operations to ensure smooth functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Job description

SPX Philippines Inc. in Bulacan seeks a Hub Operations Lead to oversee daily hub activities, ensuring smooth logistics processes and adherence to established procedures.

You will lead weekly staff meetings, monitor performance, drive KPI improvements, and coordinate with agency coordinators to support field teams. The role involves implementing productivity initiatives and handling escalations from Customer Support.