Hub Operations Lead: Logistics & Process Improvement

SPX PHILIPPINES INC.; Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

Shopee is seeking a capable Operations Hub Lead to support day-to-day hub activities across last mile and first mile, including parcel inbounding, sorting, rider dispatch, receiving, and inventory control.

You will lead team briefings, monitor KPI-driven productivity, create and validate hub reports, and coordinate with agency teams. The role also covers payments processing and implementing efficiency improvements to boost hub performance.

Qualifications

• Bachelor’s degree holder.
• 3+ years in logistics, warehouse and distribution; e-commerce fulfillment a plus.
• Leadership experience in warehouse or hub environment.
• Experience in payments processing or similar function.

Responsibilities

• Assist day-to-day hub operations including inbounding, sorting, dispatch, receiving and inventory control.
• Conduct team briefings and document minutes.
• Monitor hub performance to meet productivity and KPIs.
• Create, review and validate hub reports.
• Support Customer Support escalations.
• Implement process improvements to boost hub productivity.
• Handle payment transactions and processes.
• Coordinate with agency coordinators for agency teams.
• Perform other hub operation tasks.

Skills

Leadership

Logistics

Payments processing

MS Office

Education

Bachelor’s Degree

Tools

Excel

Word

PowerPoint

Job description

Shopee is seeking a capable Operations Hub Lead to support day-to-day hub activities across last mile and first mile, including parcel inbounding, sorting, rider dispatch, receiving, and inventory control.

You will lead team briefings, monitor KPI-driven productivity, create and validate hub reports, and coordinate with agency teams. The role also covers payments processing and implementing efficiency improvements to boost hub performance.