Hub Operations Lead: Logistics & Payments

SPX PHILIPPINES INC.; Manila; On-site; PHP 279,000 - 424,000; Full time

Job summary

Shopee Philippines is seeking a Hub Operations professional to assist in day-to-day hub operations, monitor hub KPIs, and support customer escalations. The role includes processing payments, coordinating with agency teams, and driving process improvements within the hub.

Ideal candidates have a Bachelor’s degree with 3+ years in logistics, leadership experience, and proficiency in MS Office. Shift work and location flexibility are required.

Qualifications

• Bachelor’s degree holder.
• At least 3 years related experience in Logistics, Warehouse and Distribution.
• Has held a leadership role preferably in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint).
• Willing to be assigned anywhere in the designated Cluster.
• Able to do shift work depending on agreed team schedules.
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations.

Responsibilities

• Assist in day-to-day hub operations (both first and last mile activities).
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations.

Skills

Leadership

Logistics experience

Process improvement

Team coordination

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Shopee Philippines is seeking a Hub Operations professional to assist in day-to-day hub operations, monitor hub KPIs, and support customer escalations. The role includes processing payments, coordinating with agency teams, and driving process improvements within the hub.

Ideal candidates have a Bachelor’s degree with 3+ years in logistics, leadership experience, and proficiency in MS Office. Shift work and location flexibility are required.