Hub Operations Lead: Process & KPI Excellence

Shopee; Philippines; On-site; PHP 502,000 - 725,000; Full time

Job summary

Shopee is seeking a Hub Operations Supervisor in the Philippines to oversee daily hub operations and ensure smooth, efficient functioning across teams. You will lead team briefings and monitor performance to uphold high standards.

You will drive KPI improvements, implement process enhancements, and support the Customer Support team with escalations, while coordinating with agency coordinators to align resources and ensure compliant, productive operations.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.

Job description

Shopee is seeking a Hub Operations Supervisor in the Philippines to oversee daily hub operations and ensure smooth, efficient functioning across teams. You will lead team briefings and monitor performance to uphold high standards.

You will drive KPI improvements, implement process enhancements, and support the Customer Support team with escalations, while coordinating with agency coordinators to align resources and ensure compliant, productive operations.