Hub Operations Lead: Logistics & Fulfillment

SPX PHILIPPINES INC.; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

SPX PHILIPPINES INC. is seeking a Hub Operations Lead to oversee daily hub operations, ensuring smooth and efficient functioning in a fast-paced e-commerce environment in the Philippines.

You will lead team briefings, enforce procedures, drive KPI improvements, implement process projects, coordinate with agency teams, support customer service escalations, and manage end-to-end hub performance. A Bachelor's degree or higher and at least 4 years in supply chain or logistics, with ecommerce

Qualifications

• Bachelor's degree or higher in related fields.
• Has held a leadership role in a division or team within a warehouse or hub environment.
• Minimum of 4 years experience in Supply Chain & Logistics Industry
• Experienced in e-commerce fulfilment
• Other tasks related to the operations of the hub.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Skills

Leadership

Operations management

Team coordination

KPI improvement

Process improvement

Education

Bachelor's degree or higher in related fields

Job description

SPX PHILIPPINES INC. is seeking a Hub Operations Lead to oversee daily hub operations, ensuring smooth and efficient functioning in a fast-paced e-commerce environment in the Philippines.

You will lead team briefings, enforce procedures, drive KPI improvements, implement process projects, coordinate with agency teams, support customer service escalations, and manage end-to-end hub performance. A Bachelor's degree or higher and at least 4 years in supply chain or logistics, with ecommerce