Hub Operations Lead - E-commerce Fulfillment

SPX Express

Manila

On-site

PHP 500,000 - 800,000

Full time

5 hours ago

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Job summary

SPX Express Manila hub is seeking an experienced Operations Leader to oversee daily hub activities, drive KPI improvements, and uphold compliance with procedures. You will lead briefs and weekly meetings, evaluating team performance and coordinating with agency coordinators to support operations.

The role requires a Bachelor’s degree with at least 4 years in Supply Chain and Logistics, including e-commerce fulfilment experience.

Qualifications

Bachelor's Degree or higher in related fields.
Has held a leadership role in a division or team, within a warehouse or hub environment.
Minimum of 4 years experience in Supply Chain & Logistics Industry.
Experienced in e-commerce fulfilment.
Other tasks related to the operations of the hub.

Responsibilities

Oversee daily hub operations, ensuring smooth and efficient functioning.
Ensure adherence to established procedures, policies, and regulations.
Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
Drive continuous improvement in KPIs for the hub.
Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
Assist the Customer Support team with call-outs to resolve customer escalations.
Coordinate with agency coordinators to manage and support agency teams.
Handle additional tasks related to overall hub operations as needed.