Hub Operations Lead – Logistics & E‑commerce

SPX Express; Manila; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

SPX Express is seeking a capable hub operations leader to oversee daily hub activities in Metro Manila. You will ensure adherence to procedures, guide teams, and run weekly staff meetings to keep performance on track.

You will drive continuous improvement of KPIs, implement productivity initiatives, support customer escalations with the support team, and coordinate with agency coordinators to ensure smooth operations across the hub.

Qualifications

• Bachelor's degree or higher in related fields.
• Has held a leadership role in a division or team, within a logistics or hub environment.
• Minimum of 4 years experience in Supply Chain & Logistics Industry.
• Experienced in e-commerce fulfillment.
• Other tasks related to the operations of the hub.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Skills

Leadership

Team management

KPI optimization

Process improvement

Hub operations

Education

Bachelor's degree

Job description

SPX Express is seeking a capable hub operations leader to oversee daily hub activities in Metro Manila. You will ensure adherence to procedures, guide teams, and run weekly staff meetings to keep performance on track.

You will drive continuous improvement of KPIs, implement productivity initiatives, support customer escalations with the support team, and coordinate with agency coordinators to ensure smooth operations across the hub.