Hub Operations Lead - E‑Commerce & Efficiency

SPX Express; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

SPX Express in Metro Manila seeks a Hub Operations Lead to oversee daily hub activities, ensuring smooth operations and compliance with policies. You will drive KPI improvements, lead weekly team meetings, and implement process efficiencies to boost productivity across the hub.

You will coordinate with Customer Support and agency teams to resolve escalations and support overall hub operations. A strong background in warehousing, logistics, and e-commerce fulfilment is required.

Qualifications

• Bachelor's degree or higher in related fields.
• Leadership experience in a warehouse or hub environment.
• Minimum 4 years in supply chain & logistics, e-commerce fulfilment.
• Experience overseeing hub operations and process improvements.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives to enhance productivity and efficiency.
• Assist Customer Support with call-outs to resolve escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Skills

Leadership

Operations management

KPI monitoring

Team briefing

Process improvement

Stakeholder coordination

Education

Bachelor's degree

Job description

SPX Express in Metro Manila seeks a Hub Operations Lead to oversee daily hub activities, ensuring smooth operations and compliance with policies. You will drive KPI improvements, lead weekly team meetings, and implement process efficiencies to boost productivity across the hub.

You will coordinate with Customer Support and agency teams to resolve escalations and support overall hub operations. A strong background in warehousing, logistics, and e-commerce fulfilment is required.