Hub Operations Leader — Driving Efficiency & Growth

SPX Express; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

SPX Express in Manila is seeking an experienced Hub Operations Lead to oversee daily hub operations, ensure adherence to procedures, and drive KPI improvements across the facility.

You will lead team briefings, conduct weekly meetings, support customer escalations, and coordinate with agency coordinators to ensure smooth functioning of the hub. The role requires strong leadership and a track record in warehousing or logistics environments.

Qualifications

• Bachelor's degree or higher in a related field.
• Has held a leadership role in a division or team within a warehouse or hub environment.
• Minimum of 4 years experience in Supply Chain & Logistics Industry.
• Experience in e-commerce fulfilment.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives to enhance hub productivity and efficiency.
• Assist Customer Support with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Skills

Leadership

Warehouse/HUB experience

Supply Chain experience

E-commerce fulfilment

Education

Bachelor's Degree or higher in related fields

Job description

SPX Express in Manila is seeking an experienced Hub Operations Lead to oversee daily hub operations, ensure adherence to procedures, and drive KPI improvements across the facility.

You will lead team briefings, conduct weekly meetings, support customer escalations, and coordinate with agency coordinators to ensure smooth functioning of the hub. The role requires strong leadership and a track record in warehousing or logistics environments.