Hub Lead - Operations, SPX Express (Toledo, Cebu)

Shopee; Philippines; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Shopee Philippines is seeking a Hub Operations Leader to oversee daily hub activities, drive efficiency, and ensure compliance with policies. The role involves leading supervisors, monitoring KPIs, and coordinating with agency partners to optimize fulfillment operations.

The position requires a background in supply chain and logistics, with hands-on experience in e-commerce fulfillment and hub environments.

Qualifications

• Bachelor's degree or higher in related fields.
• Leadership role in a division or team within a warehouse or hub environment.
• Minimum of 4 years experience in Supply Chain & Logistics Industry.
• Experienced in e-commerce fulfilment.
• Ops duties related to hub operations.

Responsibilities

• Oversee daily hub operations and ensure smooth functioning.
• Ensure adherence to procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and assess team performance.
• Drive continuous improvement in hub KPIs.
• Implement process improvement initiatives to boost hub productivity and efficiency.
• Assist Customer Support with call-outs to resolve escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations.

Skills

Leadership

Team management

KPIs

Process improvement

Operational efficiency

Stakeholder coordination

Education

Bachelor's degree or higher

Job description

Job Description:

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Requirements:

• Bachelor's Degree or higher in related fields
• Has held a leadership role in a division or team, within a warehouse or hub environment
• Minimum of 4 years experience in Supply Chain & Logistics Industry
• Experienced in e-commerce fulfilment
• Other tasks related to the operations of the hub.