Hub Lead - Operations, SPX Express (Bulacan)

Shopee; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Shopee Philippines is seeking a capable Hub Operations Manager to oversee daily hub activities, drive efficiency, and ensure procedural compliance. You will lead a team, run weekly briefings, and monitor performance against KPIs, while coordinating with agency teams to support peak operations.

The role requires a Bachelor's degree and at least 4 years in Supply Chain & Logistics, with experience in e-commerce fulfilment. Join a fast-paced hub and contribute to continuous improvement initiatives.

Qualifications

• Bachelor's Degree or higher in related fields.
• Led a division or team within a warehouse/hub environment.
• Minimum of 4 years experience in Supply Chain & Logistics.
• Experienced in e-commerce fulfilment.
• Other tasks related to hub operations.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Job description

Job Description:

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Requirements:

• Bachelor's Degree or higher in related fields
• Has held a leadership role in a division or team, within a warehouse or hub environment
• Minimum of 4 years experience in Supply Chain & Logistics Industry
• Experienced in e-commerce fulfilment
• Other tasks related to the operations of the hub.